YAMAHA Manage OEMs using Control Tower

HKX Logistics

A Delhi based logistic company which provide value added & unrivaled range of logistics, transportation as well as supply chain solution to automotive industry. Company is key logistic vendor of YAMAHA Motors Pvt. Ltd. It provide transportation and warehousing services to YAMAHA to ensure on-time supply of spares from YAMAHA’s OEM to manufacturing unit.

1. Business Challenge :

YAMAHA is having ~100 OEMs across India, manufacturing 1000+ parts. Logistics company is picking every day shipment from OEMs as per the schedule given to them by YAMAHA. JIT concept is followed by YAMAHA, setting-up the responsibility of Logistic companies and OEM that every part should delivered in factory should be as per the day’s schedule. To ensure that all deliveries arrive at manufacturing unit, on-time and in right quantity Yamaha buyers needs to be on constant phone-call with HKX & OEM team. Tracking the status of single part-number dispatch status could take ~10 phone calls and 1-2 hours of struggle.

2. Proposed Solution :

LogixGrid team worked along with this Logistics company to design a system which provide live tracking of the shipment as it move from the OEM plant. The system should do big data analysis across OEMs and parts to bring out how a OEM is performing based on the schedule provided to him by YAMAHA.

They are managing their logistic business on LogixERP. Using LogixERP features – Web APIs; Mobile App & GPS Integration, LogixGrid Tech. designed a control tower. The Control Tower was setup on Google Cloud to ensure its scalable and robust. The Control tower integrate with LogixERP for getting the LIVE tracking of shipment, vehicle on-road movement. Shipment delivery at the factory is captured using the Mobile App.

3. Control Tower Offers :

  • Current whereabouts of shipment.
  • Tracking of the vehicle and its estimate time of arrival at the factory.
  • Analytical analysis of OEM performance against the planned schedule.

4. What the client thinks about?

The control tower has help us to serve our client Yamaha Motors in a better way. Information which otherwise would take us hours or even days to compute is now accessible on a click. Readily availability of information to all stakeholders has reduced the support calls.

Direct Store Delivery (Healthcare Business)

Established in 1987, this company’s headquartered out of Taiwan, has been providing mobility solutions for the physically challenged in over 40 countries. Products like manual wheelchairs, power wheelchairs, and scooters produced by the company have enabled the physically challenged to enter mainstream living and aspire to a more active lifestyle. The company works in close collaboration with therapists in Australia, France, Japan and the UK.

The company has 17 branches across India they operates from Kolkata. Company has 17 branches across India.

1. Business Challenge :

Their sales team visit retail stores for taking orders. Order collected are then send to Head Office Kolkatta for further processing. Once orders are processed at the Head Office, details are forward to respective warehouse for the ordered products to be delivered to the client.

Order collection, Delivery, Payment collection are currently manage manual on emails & excels. The process is slow with good chance of human error at every step. Manual tracking every order delivery also put lot of pressure on thier warehousing & logistic team.

2. How LogixGRID addressed the challenge?

LogixGRID offers Order Collection and Delivery System. Using Clobz Sales Android app they are visiting retail outlet is able to take customer order using mobile phone. Order created in the Mobile app auto-push in thier ERP – Thus, bypassing manual order processing flow. Once Invoices are generated in thier ERP, details of it are sent to respective warehouse. LogixERP, delivery system is used for assigning the delivery to delivery van. Payment collected on delivery are processed using LogixERP accounting module.

3. Control Tower Offers :

  • Less manual efforts in order management.
  • Head Office is able to monitor cash statement of every warehouse.
  • Convenient access to clients histories helps in future projections.

4. What the client thinks about?

We are using Clobz Sales for our Sales person tracking, expenses reporting, warehouse bill submission, sales person visit reporting etc. We have satisfied with the product and support service. The system is beneficial for us and help us to reduce our manual work in courier, phone calls etc.

MAINTAIN GOOD CUSTOMER NETWORK

Online Customer Support

Customer is the base of building a business and in this competitive market, service to the customer is the most important thing. There are several companies which have fallen down because of their poor customer service but that has become traditional now. Customer buy products later, first keep inquiry about post service. Different clients would have different mind set and instances about doing business, nonetheless a solution is required which would bring a new way of selling and giving support to the customers.

What would be the revolutionary way giving client support and gathering clients?

Introducing PULSE which can invite all the customers on a single platform though each and every customer would have been treated with same priority.

Pulse is a comprehensive application which ensures customer satisfaction by providing an adaptable and wieldy customer service solution. Pulse will help users to improve business network without disrupting it.

Pulse application comes up with an extra ordinary help-desk solution for the customers, which includes support ticket system, live chat. This Application helps business to engage all the customers over a digital click increasing efficiency and productivity.

Pulse allows checking out product catalogue with prices where user can create an order online having well-spring information about products and live 24 hours support system makes it easy to deal with and ensure the explicit business communication.

Pulse enables access of multi account login though one mobile phone where there are options to add products into the server and live chat tool to get support instantly.

Pulse application is a user friendly which automatically calculates cost of units and shows every order instantly in an invoice form. Every product can be demonstrated with full description with images and developed with deep knowledge of customer relationship management and core sales concept.

Leading Freight Forwarder- Freight Mobility Solution

A great Moment when employees work rejoice fully and they seek to have parties often in the office which would ring the bells of success. Every small thing of an average company would be bigger for a giant company. Yes, it was the time when we were chosen to set-up end to end tracking system as packages move across warehouses and airlines of the supreme company of Logistic Industry in India which has become one of the major success stories in LogixGrid Technologies business career. This success story is a tribute to the country’s leading logistic company for having profound faith in our company and letting us address their issue. With such faith we were given a huge responsibility to hold onto the mark.

1. Multitudinous Challenge :

  • No real time tracking as shipment moved through co-leaders and airline network.
  • No implications on the performance of co-loaders having a bridge between Freight forwarder and Air freight logistics.

2. Proposed Solution :

Our Technology for sure has changed the way of doing business in a Line haul. In today’s fast paced life where time is a major constraint for everyone around, we tend to find the easy way out for every clients. We offered our services in the best possible way to set-up end to end tracking system as packages moves across warehouses and airlines of India’s top leading freight forwarding company using our Logix ERP and FreightNX Mobility solution as per their need apparently automated their challenges and we found ourselves able-bodied to stand upon their faith and excellence of our team.

Our cloud based customized LogixERP solution with integrated modules include a mobile application to regulate in-field processes such as real-time delivery tracking and co-loading rate management.

3. Results :

LogixERP in their system resulted seamless data exchanges and we were successful in handling Co-loading management.

Ensured complete slick and efficient operation in their process when additionally supervised the lay down areas and rendered a solution to take a control on off-loading management though entire workflow gets processed in their focus.

4. Appreciation :

We all behalf of Logixgrid Technologies Pvt Ltd want to compliment the entire team of our client for their tremendous support and concern which built great working relationships between two companies. We look forward to many more years of mutually beneficial association and wish your company the success that it deserves.

5. What the client thinks about?

A successful change in the system awards bundle of appreciation from the management of Top leading freight forwarding company for the excellent logistic customized solutions given by ‘Logixgrid Technologies Pvt Ltd’ and it was an enormous undertaking but went smoothly and efficiently.