Since you are reading this whitepaper you must be looking for the best way to connect with your customers, providing convenient and effective service eventually retain them for longer and maintain a large customer network.
Acquiring a new client is as easy as hard to maintain them but competition in the market make both the things tougher because everyone wants to be the best if it is about convincing customers about giving best service or retaining customers with customer satisfaction.
E-commerce business has been turned out to be the most emerging business in few recent years. Sales through internet is increasing at a higher rate than traditional offline retail sales. As the way technology is taking part to drive business either by providing first-rate customer service or sharp edge operations, it is to be surely said that e-commerce sector will rule in the competitive market.
Reasons of driving E-commerce
Most number of investors are showing interest on internet business rather than traditional business method. Online payment method and modern wave of logistics have made internet business much easier. Continue reading →
More than half of top most global companies are situated in Africa which is rapidly changing the current situation of African Business. The Continent abruptly has become the prime destination for multinational companies to functionalize their operation. Recently the government’s approach and many large entities has been involved to improve the logistics infrastructure in the states which in result captivated the existing companies to expand their business and branch out regionally from one African country to another. As the projects for infrastructures and policy improvements has been undertaken, in no time FMCG, Retails, E-commerce, Pharmaceutical industry have been seen to grow in the states of African Countries, howbeit E-commerce industry has been heading up with a greater pace in the African market, Since the logistics infrastructure is being slightly challenged in the African Countries, E-commerce sector is yet to be placed where it would be. Certainly the mobile phone users in Africa has been immensely increased in numbers more than 500 million where it was taken 20 years to connect 100 million and attracted 200 million more users in just next 3 years which turned a massive upshot for internet business scopes of internet business.
Freight forwarding is the fastest and compatible logistic service to reach any destination around the world nonetheless freight service is being placed behind the roadway logistics. International Air Transport Association (IATA) has revealed that containerized air cargo declined from 3.1 percent in 2000 to 1.7 percent in 2013 and it has almost remained same in 2015.
It’s been seen, goods get shipped by air are mostly high value commodities, time bound delivery or time sensitive. Freight logistics seem classified
under limited scopes, if freight forwarding is to be kept as an option for specific category of deliveries then logistics industry will be stagnant with no progress.
Given figures show the contribution of freight logistics in world trade shipments.So far technology has come across another level of milestones but many things left behind with a need of implementation. Looking ahead, ongoing headwinds continue to point to another year of saturated growth in 2016 as a whole.
The Middle East logistics industry is set to be growing since the modern physical infrastructure is spreading across the region including upcoming railway network.
GCC logistics is at the crossroads and it is likely to get the most benefit from strongly emerging trading activities between Asia, Africa, Europe and GCC countries.
UAE logistics market valuations touched $27 billion in 2015, driven by an increase in import and export trade volume. Analysis shows that economic growth across FMCG and automobile sectors will also escalate demand for logistics services in the UAE.
HKX Logistics Pvt. Ltd. is a Delhi based logistic company which provide value added & unrivaled range of logistics, transportation as well as supply chain solution to automotive industry. Company is key logistic vendor of YAMAHA Motors Pvt. Ltd. It provide transportation and warehousing services to YAMAHA to ensure on-time supply of spares from YAMAHA’s OEM to manufacturing unit.
YAMAHA is having ~100 OEMs across India, manufacturing 1000+ parts. HKX Logistics, is picking every day shipment from OEMs as per the schedule given to them by YAMAHA. JIT concept is followed by YAMAHA, setting-up the responsibility of Logistic companies and OEM that every part should delivered in factory should be as per the day’s schedule. To ensure that all deliveries arrive at manufacturing unit, on-time and in right quantity Yamaha buyers needs to be on constant phone-call with HKX & OEM team. Tracking the status of single part-number dispatch status could take ~10 phone calls and 1-2 hours of struggle.
Established in 1987, Karma Medical Corporation, headquartered out of Taiwan, has been providing mobility solutions for the physically challenged in over 40 countries. Products like manual wheelchairs, power wheelchairs, and scooters produced by the company have enabled the physically challenged to enter mainstream living and aspire to a more active lifestyle. The company works in close collaboration with therapists in Australia, France, Japan and the UK.
In India, the company operates as Karma Healthcare Ltd., based out of Kolkata. Company has 17 branches across India.
What are the things you can do to maintain a good customer network and ensure customer satisfaction-
Customer is the base of building a business and in this competitive market, service to the customer is the most important thing. There are several companies which have fallen down because of their poor customer service but that has become traditional now. Customer buy products later, first keep inquiry about post service. Different clients would have different mind set and instances about doing business, nonetheless a solution is required which would bring a new way of selling and giving support to the customers.
What would be the revolutionary way giving client support and gathering clients ?
A great Moment when employees work rejoice fully and they seek to have parties often in the office which would ring the bells of success.
Every small thing of an average company would be bigger for a giant company. Yes, it was the time when we were chosen to set-up end to end tracking system as packages move across warehouses and airlines of the supreme company of Logistic Industry in India which has become one of the major success stories in LogixGrid Technologies business career.
LogixGrid provides solutions for enterprise mobility to maximize the potential of their services by enabling business transformation and effective customer engagement. Mobile technologies has been expanding at an rapid pace. Mobile solutions can optimize business processes and generate new business. Mobile solutions also helps in Maximizing productivity and business by continuous access to enterprise information, anytime, anywhere.
