India’s consolidated trade with the seven SAARC countries and Myanmar climbed to 3.56 percent of total trade. The share of the neighborhood in total exports increased from 5.72 percent in FY14 to 7.75 percent in FY18, with Bangladesh and Nepal pulling up the averages. South Asia Logistics is to expand with impressive growth rate in coming years.
Logistic Industry is among the huge contributing industry in national economic development. Development of different sectors, for example, as international trade, manufacturing industry, agriculture, mining and other related are profoundly relying upon the Turkey logistics industry. Logistic industries between various nations are not the equivalent; they differ in terms of advancement in management, the technology used and infrastructure available.
G4S Courier is a logistics arm of business for G4S Kenya Ltd. It offers third party logistics, warehousing& distribution and courier for Covers, Parcels and Mailbags.
Below are facts about the business:
Market share: 58% – 60% of the Kenya courier market share.
Foot Print: Branch network- of 145 operational service centers and over 200 destinations covering daily countrywide.
Human resource: Workforce of over 1,200 Skilled and well trained man power where drivers and riders have over 7 years of active driving.
Experience in courier industry: Over 45 Years of experience in provision of courier solutions.
Capacity/Infrastructure: Fleet of over 200 ideal courier Motorcycles and over 200 Vehicles of different load capacities. One main hub, warehouses and four mini hubs in the regions.
Certification: ISO 9001:2018 Certified.
Shipments: Over six million shipments delivered yearly.
Clients served by industry: Banking, Agricultural, Pharmaceuticals, e-Commerce, Telecom, Motor and wholesale and retail industries among others.
Technology: Logistics Management system that has a track and trace capability that can be accessed through web or mobile app.
G4S management took up automation to improve productivity and increase customer confidence towards business products. The major components that were reviewed to ensure automation delivered success to the business were;
Challenges faced by the business and the customer during delivery of service.
Solution to address above challenges.
The projected and accrued benefits from the automation.
A) Challenges faced and Customer requirements.
As a third party logistics various demands on automation come from customers with different needs/requirements.
The business also required a productivity measuring tool to increase its productivity.
Here are the challenges and requirements,
Lack of an effective end to end track and trace system that offers single source of track and trace.
Additional security and controls on to shipments by use of technology.
Lack of a seamless handshake between client system and G4S system.
Movement of physical POD to requester station.
Manual keeping of records.
Longer time to close a call on track and trace.
Loss on man hours on track and trace.
Lack of mobility with the legacy system.
B) About solution
G4S contracted Logixgrid Technologies LTD to offer a solution to the above challenges. Logixgrid offered Logixgrid ERP application to address all above challenges/requirement. The Solution offers,
A web application that offers both back end and front end operations.
G4S Matrix. Mobile app that brings mobility to the applications where crews can capture data at client premises.
G4S courier app. This a consumer facing mobile app where consumer can track and trace,get G4S contacts and locations for G4S service centers, get quotation and reports upon sign up to the app.
Customer portal. A web application and with consumer facing portal. It does enable consumer to; track and trace, get reports, invoices and making picking requests at his/her comfort of his laptop/Tablet/computer.
Tracking widget that is embedded at G4S Kenya website for track and trace.
Web service API’s for shipments creation and track and trace.Impact/benefits
Upon deployment the business has accrued the following benefits.
Better track and trace system
Sealing of revenue leakages
Better internal shipments reconciliation tool.
Better tool for productivity measure on resources.
Better stationary management
Additional product such as COD services to customers/merchants.
Increased penetration to e-Commerce industry through seamless data exchange of both client and LogixERP.
Improved customer satisfaction.
Better tools for data mining and warehousing for decision support.
Transportation challenges by rising freight rates, driver deficiencies, tight truck capacity, and changing client requests, manufacturers are utilizing more technology to work through these and other transportation-driven problems.
As the true workhorses of the supply chain management software cluster, transportation management systems (TMS) have become the “must have” for organizations – working under the pressures of e-commerce and Omni channel – need to move past clipboards, spreadsheets, and phone calls to deal with their inexorably refined transportation networks.
The growth of TMS demonstrates how it’s being utilized to enable manufacturers to stay active and on time with transportation.
The development of any logistic industry is exceedingly relying upon the geographical area of any nation. Tanzania is situated in the east bank of Indian Ocean, it goes about as a logistics gateway to numerous Central, Eastern Africa, for example, Uganda, Ethiopia, Burundi, Rwanda, DR Congo, Morocco, Zambia and Malawi. Tanzania is one among the quick economic growth country in the East Africa district.