LogixGRID | Logistics and Warehouse Automation Platform

SRMT Case Study

Transforming Logistics Efficiency: The SRMT Story

SRMT was founded in 1944 and has since grown to become one of India’s leading providers of logistics and supply chain solutions. They specialise in integrated consolidation, distribution and transportation services for a wide range of industries like automotive, pharmaceuticals, FMCG and manufacturing.

Key Capabilities
  • SRMT’s end-to-end services help manage inventory, reduce turnaround times and improve delivery accuracy”
  • SRMT manages a wide range of shipment types and adapts to various customer requirements”
  • They use technology to increase client visibility and efficiency”
  • SRMT operates across around 400 locations spread over the 5 states of Andhra Pradesh, Telangana, Tamilnadu, Karnataka and Puducherry, which include the Agents and the Transhipment Centers, supported by well established Infrastructure, Fleet both Own & Hired, skilled workforce and IT systems that enable real-time tracking, efficient inventory management and smooth financial processing.

    Challenges and Objectives

    SRMT operates within the fast-paced and complex transportation and logistics industry, where operational efficiency and financial accuracy are important for maintaining competitive advantage.

    1. Rate Matrix Computation:

    Assuring precise and adaptive rate calculations is important for maintaining competitive pricing without sacrificing profitability.

    2. Transit Expense Management:

    Controlling variable and fixed transit related costs such as fuel, tolls and driver allowances.

    3. Billing Efficiency:

    The company requires a simplified billing workflow capable of generating accurate, timely invoices to reduce payment delays and build customer trust.

    4. Agent Commission Management:

    Accurate, transparent tracking of agent commissions and channel partners.

    5. Improved Customer Visibility:

    SRMT aims to provide real-time shipment tracking and communication capabilities.

    Addressing these challenges LogixGrid ERP supports SRMT’s goal of using technology-driven solutions to improve agility, financial control and customer service.

    LogixGRID’s Solution

    A. Complex Rate Matrix in Shipment Amount

    Generally in the Logistics Industry the Freight Computation is based on 2 parameters: the rate and the weight, the rate varying from sector to sector. In SRMT we had 3 parameters including the distance.

    Distance Matrix Submodule for Distance Computation : Automatically computes distance between origin and destination OUs (Operating Units) during shipment creation for real-time freight accuracy.

    Customer Contract and Master Contract for Freight Calculation : Supports minimum distance and amount settings in both customer-specific and master contracts. During shipment entry, charges are auto-validated against agreements.

    Key Benefits:
  • Eliminates manual errors
  • Pricing aligns with contracts
  • Speds up processing
  • Scales with volume
  • Impact :

    Simplifies pricing, reduces errors and enforces contract-compliant workflows.

    B. Demurrage Rate Calculation

    Demurrage Contract

    Allows configurable demurrage rates based on warehouse storage duration, supporting both customer-specific and master terms.

    Automated Demurrage Charge Computation at Delivery

    During Delivery Run Sheet generation, waybills are auto-verified for demurrage eligibility, triggering alerts.

    Demurrage Charge Receipt Generation

    Demurrage charges are auto-calculated and collected before delivery.

    Key Benefits:
  • Consistent charges
  • Prevents revenue leakage
  • Ensures contract alignment
  • Improves cash flow
  • Impact :

    Accurate, timely charges improve financial and operational speed.

    C. Agent Commission Calculation

    Pickup and Delivery Contract for Commission Structure

    Allows flexible commission structures based on weight or tariff percentage for both pickup and delivery phases.

    Automated Commission Calculation

    Commission is auto-computed for pickup and delivery using the relevant contract rate matrix.

    Integration with Shipment Booking

    Commission processing is embedded in booking workflows, ensuring simultaneous agent compensation.

    Key Benefits:
  • Automates complex calculations
  • Handles varied models
  • Reduces manual work
  • Enables transparent payouts
  • Impact :

    Improves accuracy and speed in agent payments.

    D. Discount Management in Shipment Booking

    Discount Contract Submodule for Discount Management

    Combines customer/master contracts to control tariff-level discount eligibility.

    Discount Requisition Process and Approval Workflow

    Other than Contract discounts, discounts to walk-in customers is facilitated through the Discount Requisition module. Discount requests are routed to approvers and tracked in- system.

    Automated Discount Application

    Approved discounts are applied automatically; rejections trigger alerts to prevent misuse.

    Key Benefits:
  • Simplified approvals
  • Policy enforcement
  • Minimizes manual errors
  • Full transparency
  • Impact :

    Enables controlled and consistent discounting aligned with business rules.

    E. Transit Expense Management

    Trip Sheet Expense Computation for Fuel and Driver Allowances

    Fuel costs are calculated using vehicle-specific mileage; driver allowances are based on travel distance and days.

    Vehicle Route Submodule for Route and Fuel Expense Management

    Tracks route and fuel data for cost optimization.

    Vehicle Movement Submodule for Tracking Vehicle Activity

    Monitors delays and inefficiencies via arrival/unloading timestamps.

    Key Benefits:
  • Automates expense tracking
  • Increases cost efficiency
  • Improves visibility
  • Enables operational control
  • Impact :

    Reduces costs and enables smarter logistics decisions.

    F. Vehicle Expenses and Spare Parts Management

    Vehicle Expenses Management

    Tracks vehicle costs and issues alerts for document expiry.

    Spare Parts Procurement via Purchase Orders

    Supports optimal inventory through timely spare procurement.

    Spare Parts Inbound and Inventory Management

    Tracks receipts, inventory and inter-OU transfers.

    Key Benefits:
  • Complete cost visibility
  • Compliance management
  • Inventory control
  • Operational savings
  • Impact :

    Improves fleet efficiency through proactive cost and stock management.

    G. Shipment Invoicing

    Cash Shipment Booking and Money Receipt Creation

    Supports all shipment related charges in a unified receipt.

    Payment Collection and Posting to Accounts

    Ensures real time payment updates and account book synchronization.

    Invoicing for Regular Customers

    Enables multi-shipment invoicing and tracks invoice-level payments.

    Key Benefits:
  • Simplifies financial workflows
  • Real-time visibility
  • Improves cash flow
  • Handles complex charges
  • Impact :

    Enhances financial discipline and scalability in billing operations.

    H. DEPS (Demurrage, Extra, Shortage and Pilferage)

    DEPS Data Entry Against Waybill

    Captures demurrage, extra, shortage and pilferage data for each waybill.

    Print Functionality for Record Maintenance

    Print-ready DEPS data supports audits and internal reviews.

    Closing DEPS Once Cleared

    Issues are marked resolved after investigation, maintaining system hygiene.

    Key Benefits:
  • Clear discrepancy tracking
  • Better record keeping
  • Quick resolution
  • Stronger audits
  • Impact :

    Reduces revenue loss and improves issue resolution timelines.

    I. Customer Portal for Shipment Tracking and Reporting

    Customer Portal for Shipment Tracking

    Customers access real time shipment statuses and locations via a 24/7 portal.

    Business Reports and Insights

    Offers shipment metrics, billing summaries and customizable reports with export options.

    Key Benefits:
  • Real-time transparency
  • Customer empowerment
  • Fewer support queries
  • Better decision-making
  • Impact :

    Improves customer satisfaction and strengthens SRMT’s tech-forward image.

    J. Automated Email and SMS Services for Shipment Updates

    SMS Notification Integration for Shipment Updates

    SMS APIs send automated milestone alerts for dispatch, arrival and delivery.

    Automated Email Notifications for Shipment Updates

    Emails are triggered at each shipment stage with detailed info.

    Key Benefits:
  • Proactive communication
  • Reduced support load
  • Transparent updates
  • Custom alerts
  • Impact :

    Strengthens customer trust with consistent, automated updates.

    Module-wise Solution Overview

     
    Feature / Module Freight Charges Demurrage Commission Discounts Transit Expenses Invoicing
    Contract Type Used Customer & Master Customer & Master Pickup/Delivery Customer & Master Route Based Customer & Master
    Automation Enabled
    Real-Time Integration
    Approval Workflow Configurable
    Alerts & Notifications

    Implementation Process

    A structured and phased implementation approach was adopted to ensure smooth integration of LogixGRID within SRMT’s operations.

    1. Planning Phase : SRMT and LogixGRID collaborated through workshops to align project goals and integration
    points, ensuring a smooth transition.

    2. Customization and System Configuration : LogixGRID was customized to reflect SRMT’s pricing, workflows and
    regional compliance needs.

    3. Deployment Phase : Phased deployment included staff training, data migration and testing to minimize risk.

    4. Change Management : Change management involved training, documentation and feedback loops to drive user
    adoption.

    5. Challenges Encountered : Challenges like data issues and user adaptation were tackled through real-time
    support and testing.

    Metrics That Matter

    Quantified Impact Across Operations

    Area Freight Charges
    Client Onboarding ↓ 40% onboarding time (1–2 weeks vs. 4–6 weeks)
    Order Efficiency ↓ 30–50% processing time
    ↓ 25% picking/packing time
    ↑ 20% throughput
    ↓ 15% dispatch lead time
    Cost Savings ↓ 20–30% labor costs
    ↓ 15–25% overheads
    ↑ 10–15% profitability
    Accuracy & Visibility ↑ 98% inventory accuracy
    ↓ 85% stock discrepancies
    ↑ 99% order fulfillment accuracy
    ↑ 20% on-time delivery
    Scalability 3× order & client volume with no added manpower or complexity
    Client Satisfaction ↑ 15–20% CSAT
    ↑ 25% repeat business

    Operational Levers Behind the Metrics

    The above metrics are the result of targeted changes in process engineering and systems architecture. Key operational transformations include:

    Complex Rate Matrix Engine

    Enabled real-time shipment amount computation across varied geographies and rate structures. It auto calculates rates considering multiple variables like location, weight slabs, contract specific pricing and surcharge rules minimizing billing errors and manual intervention.

    Modular Onboarding System

    A dynamic setup template replaced one-size-fits-all onboarding. Configurable by region, SLA and service type reducing onboarding dependency on custom dev cycles

    Rules Based Allocation Logic

    Orders are now dynamically assigned based on warehouse load, inventory proximity and SLA priority. This has slashed manual allocation effort and balanced resource utilization across the network.

    Inventory Visibility with Auto Replenishment Signals

    Real-time stock tracking across nodes and automated replenishment alerts have cut stockouts and reduced excess holding. This directly impacts the 98% inventory accuracy and reduced lead times.

    Exception Handling Automation

    Manual escalations for delays, inventory mismatches or failed scans were replaced with trigger based alerts and SOP driven workflows. This significantly reduced firefighting time and improved SLA adherence.

    Scalability Through Configurable Modules

    System modules were built to scale independently whether onboarding a high volume B2B account or activating an additional warehouse node, operational stress remains flat.

    A Word From SRMT

    “Implementing the LogixGRID system has transformed our operational efficiency. Order processing times have been cut by nearly half, while inventory accuracy now consistently exceeds 98%. Real-time data tracking empowers our team to address customer queries immediately and the platform’s scalability supports our expanding client base without added strain. Automation has not only accelerated onboarding but also delivered measurable cost savings that improve our financial performance.”

    – Operations Manager, SRMT

    “The LogixGRID invoicing module has simplified our financial workflows remarkably. Automation of invoicing and payment processing minimizes manual mistakes and frees up our team’s time. Real-time payment tracking and automatic ledger updates have enhanced financial transparency and eased reconciliation efforts. We now manage cash flow more proactively, supported by consistently accurate financial data.”

    – Finance Manager, SRMT

    Let's Talk Logistics Innovation

    If you re ready to streamline operations, improve visibility, and unlock real-time logistics efficiency—just like SRMT did—let s start the conversation.

    The Ultimate Guide to Optimizing Reverse Logistics and Maximizing Profits

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    The Transformative Role of Reverse Logistics in E-Commerce

    The e-commerce sector is evolving rapidly, driven by changing consumer demands and fluctuating market dynamics. As companies strive to meet customer expectations for faster, cheaper, and more flexible services, the efficiency of supply chains has become a critical success factor. Amid this transformation, a crucial yet often overlooked element of supply chain management has emerged in prominence: reverse logistics. This process, which deals with the return of products from customers back to warehouses or retail locations, is a key driver of operational flexibility, cost efficiency, environmental sustainability, and customer satisfaction.

    Reverse logistics is no longer just an afterthought. As consumers become increasingly aware of their rights to returns and exchanges and more conscious of environmental concerns, businesses must prioritize robust reverse logistics systems to stay competitive. Understanding how reverse logistics works, its differences from traditional logistics, and its impact on business operations can equip companies with the tools to enhance customer loyalty and profitability.


    What is Reverse Logistics?

    Reverse logistics refers to the management of products as they flow backward through the supply chain, from the end consumer to the retailer or manufacturer. These products may be returned due to defects, the need for exchanges, or simply buyer’s remorse. Once received, the products are inspected, categorized, and either resold, refurbished, recycled, or, in cases where no other option exists, disposed of responsibly.

    Far from being merely about managing returns, reverse logistics encompasses exchanges, product recalls, recycling programs, and initiatives for refurbishing and redistributing goods. Companies that excel in reverse logistics use it not only to recover costs but also to enhance customer satisfaction and comply with environmental regulations. For instance, brands like Apple have made reverse logistics a core part of their operations, refurbishing returned products and reselling them as certified pre-owned devices.

    When implemented strategically, reverse logistics has the power to enhance customer trust, reduce waste, and improve a company’s bottom line. However, doing so requires understanding its nuances and integrating it seamlessly into broader supply chain processes.


    Traditional Logistics vs. Reverse Logistics

    Traditional logistics, also known as forward logistics, focuses on the movement of goods from the manufacturer to the end customer. It involves production, inventory management, warehousing, and distribution. In contrast, reverse logistics operates in the opposite direction, beginning with the customer and moving backward to the supplier or manufacturer.

    The key distinction lies in complexity. While forward logistics is relatively linear, reverse logistics must account for additional challenges like tracking returns, assessing the condition of products, managing restocking or recycling processes, and ensuring proper disposal of unusable items. Furthermore, reverse logistics often involves coordination across multiple touchpoints, including retail locations, warehouses, and third-party logistics providers.

    The increasing volume of e-commerce returns—estimated at over 20% of all online purchases—has highlighted the need for efficient reverse logistics. Poorly managed returns can erode profits and damage customer relationships. Conversely, a well-executed reverse logistics strategy can help businesses recover value from returned goods, enhance customer satisfaction, and establish a competitive edge in the market.


    The Importance of Reverse Logistics in Modern E-Commerce

    As e-commerce continues to dominate global retail, the emphasis on reverse logistics has grown. Today’s digital marketplace is marked by high customer expectations for easy returns and exchanges. In addition, environmental concerns have prompted companies to rethink their end-of-life product strategies.

    A robust reverse logistics system impacts several critical areas of a business:

    • Customer Satisfaction: An easy and transparent return process builds trust and encourages repeat purchases. Studies show that customers are more likely to shop with a retailer that offers hassle-free returns.
    • Cost Efficiency: By streamlining the returns process and recovering value from returned products, businesses can reduce costs associated with waste, storage, and inventory replenishment.
    • Sustainability: Properly managing returned goods—whether through recycling, refurbishing, or eco-friendly disposal—helps companies meet environmental goals and regulatory requirements.
    • Brand Reputation: A company’s approach to returns and recycling reflects its commitment to customer service and sustainability, which can enhance brand loyalty and attract environmentally conscious consumers.

    The importance of reverse logistics goes beyond short-term gains; it’s a strategic imperative for businesses looking to thrive in the competitive e-commerce landscape.


    Strategies for Minimizing Returns and Maximizing Profits

    Given the challenges of managing returns, companies must adopt proactive measures to minimize return rates and optimize the reverse logistics process.

    1. Enhancing Product Quality and Consistency

    The first step to reducing returns is ensuring that products meet or exceed customer expectations. Implementing stringent quality control measures during manufacturing can prevent defects and inconsistencies from reaching consumers. By sourcing materials from reliable suppliers and conducting regular product testing, businesses can maintain high standards of quality.

    Take Toyota, for instance, whose rigorous quality control processes have helped it maintain a reputation for reliability. Such measures not only reduce returns but also foster customer loyalty and trust.

    2. Providing Accurate Product Information

    Mismatched expectations are a leading cause of returns in e-commerce. Providing detailed and accurate product descriptions, along with high-quality images, can help customers make informed decisions. For fashion retailers, offering comprehensive sizing charts and virtual fitting tools can significantly reduce return rates.

    Brands like ASOS and Zappos have successfully reduced returns by investing in tools that provide personalized sizing recommendations and showcase products from multiple angles. Additionally, user reviews and Q&A sections allow potential buyers to address their concerns before purchasing.

    3. Improving Customer Support

    Accessible and responsive customer support can resolve issues without necessitating a return. By offering multiple support channels—such as live chat, email, and phone—businesses can address customer concerns quickly and effectively.

    Proactive communication is equally important. Notifying customers about shipping delays or product issues in advance can prevent misunderstandings that lead to returns. Amazon’s success in this area is a testament to the value of keeping customers informed throughout the purchasing journey.

    4. Leveraging Data and Feedback

    Return data provides valuable insights into why products are being sent back. By analyzing patterns and soliciting customer feedback, companies can identify problem areas and implement corrective actions. For example, if a particular product has a high return rate, the company can investigate whether the issue lies in its design, quality, or description.

    Brands like Dell use return data and customer feedback to continuously improve their products and services, demonstrating the power of data-driven decision-making in reverse logistics.


    Leveraging Technology for Reverse Logistics

    Technology plays a pivotal role in streamlining reverse logistics. Advanced tools such as AI-driven analytics, real-time tracking systems, and automated notifications can enhance efficiency and improve the customer experience.

    • AI Analytics: Predictive analytics can forecast return volumes, enabling companies to allocate resources effectively and optimize return processes.
    • Real-Time Tracking: Providing customers with visibility into the status of their returns builds trust and transparency.
    • Automation: Automating routine tasks, such as return label generation and refund processing, reduces operational costs and speeds up the return process.

    Companies that invest in technology are better equipped to handle the complexities of reverse logistics while maintaining high levels of customer satisfaction.


    Sustainability in Reverse Logistics

    In an era of heightened environmental awareness, sustainability is a key consideration for reverse logistics. Businesses are increasingly adopting circular economy principles, which prioritize reusing and recycling products to minimize waste.

    For example, Patagonia’s Worn Wear program encourages customers to return used clothing for repair or resale. This not only extends the lifecycle of products but also reinforces the company’s commitment to sustainability.

    By integrating eco-friendly practices into reverse logistics, businesses can reduce their environmental footprint while enhancing their brand image.


    Case Study: LogixPlatform’s Approach to Reverse Logistics

    LogixPlatform offers a comprehensive reverse logistics solution designed to address the unique challenges of e-commerce. Its platform integrates advanced technologies, such as AI-driven analytics and real-time tracking, to streamline the return process and optimize resource allocation.

    Key features of LogixPlatform’s solution include:

    • Centralized Returns Management: A unified dashboard for tracking and managing returns across multiple channels.
    • Sustainability Initiatives: Tools for assessing the environmental impact of returned products and implementing recycling programs.
    • Customer-Centric Features: User-friendly interfaces and automated notifications that enhance the return experience.

    By leveraging these capabilities, LogixPlatform enables businesses to turn reverse logistics into a competitive advantage.


    Conclusion

    Reverse logistics is no longer a secondary concern for e-commerce businesses; it’s a strategic necessity. From improving customer satisfaction to enhancing sustainability and reducing costs, the benefits of a well-executed reverse logistics strategy are immense.

    As consumer expectations continue to evolve, businesses must adopt proactive measures to minimize returns and optimize their reverse logistics processes. By investing in quality control, accurate product information, responsive customer support, and advanced technology, companies can navigate the complexities of reverse logistics with ease.

    In the fast-paced world of e-commerce, staying ahead requires a holistic approach to supply chain management—one that includes a robust and efficient reverse logistics system. For businesses seeking to enhance their capabilities, platforms like LogixPlatform offer the tools and insights needed to succeed. With the right strategies and technologies, reverse logistics can become a cornerstone of growth and sustainability in the competitive e-commerce landscape.

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    Out-of-Home Delivery: A New Era in Logistics and E-Commerce

    In the ever-changing world of logistics, innovation is the driving force behind consumer satisfaction and operational efficiency. Among the latest advancements, Out-of-Home (OOH) delivery solutions are transforming how businesses cater to consumer needs. By providing flexible, convenient options such as lockers, retail stores, and dedicated pick-up points, OOH delivery addresses the challenges of traditional home delivery while responding to the increasing demands of e-commerce.

    The rise of OOH delivery solutions reflects a global shift in how logistics providers and retailers approach the “last mile” of delivery. In regions such as Europe, the trend has gained significant traction. According to the European Out-of-Home Delivery Options Survey 2022, an impressive 65% of consumers have used OOH delivery services at least once, signaling its growing importance in the logistics ecosystem.

    This article delves into the fundamentals of OOH delivery, explores its benefits, and highlights best practices for businesses looking to integrate such solutions into their operations. We’ll also examine the evolving consumer landscape, the role of technology in advancing these services, and how companies like LogixPlatform are leading the charge with innovative PUDO (Pick-Up and Drop-Off) solutions.


    What is Out-of-Home Delivery?

    At its core, Out-of-Home delivery refers to the practice of delivering parcels to specific locations where consumers can collect them at their convenience. These locations range from parcel lockers and convenience stores to post offices and purpose-built pick-up points. Unlike traditional home delivery, where the consumer is required to be available to receive a package, OOH delivery gives recipients the flexibility to choose when and where they retrieve their parcels.

    The popularity of OOH delivery can be attributed to shifting consumer preferences, particularly among urban populations with unpredictable schedules. As lifestyles grow busier and the volume of online shopping continues to climb, OOH delivery offers a practical solution that benefits both consumers and logistics providers.


    Why OOH Delivery is Booming

    The growth of OOH delivery solutions is a response to the challenges inherent in home delivery. Failed delivery attempts, inconvenient delivery windows, and growing urban congestion have exposed inefficiencies in traditional methods. For consumers, OOH delivery represents freedom and convenience. For retailers and logistics companies, it is an opportunity to optimize operations, reduce costs, and improve sustainability.

    A study by McKinsey & Company found that 70% of consumers prefer OOH delivery options because of the flexibility they offer. This preference is particularly strong in urban areas, where population density and traffic make doorstep delivery less practical. For businesses, offering multiple delivery options helps tap into this growing demand while improving the customer experience.


    The Benefits of OOH Delivery: Transforming the Last Mile

    The benefits of OOH delivery extend beyond convenience for the consumer. It offers retailers and logistics providers new ways to improve efficiency, sustainability, and customer satisfaction.

    1. Convenience and Flexibility for Consumers

    OOH delivery gives customers the freedom to select a location that suits their lifestyle. This is especially beneficial for individuals who are frequently away from home or have irregular schedules. With options like 24/7 parcel lockers or retail pick-up points, consumers are no longer restricted by delivery times or concerns about missed packages.

    The European OOH Delivery Options Survey 2022 reported that urban customers are particularly enthusiastic about these solutions, with many preferring pick-up points near their workplace or along their commute. This convenience not only reduces the stress associated with online shopping but also encourages repeat purchases.

    2. Improved Customer Satisfaction

    Offering OOH delivery enhances the customer experience by providing more options and reducing the likelihood of delivery delays or failures. According to the same survey, 50% of retailers observed increased conversion rates after integrating OOH delivery into their checkout process.

    The reliability of OOH delivery—thanks to fewer missed deliveries and secure storage options—further contributes to customer satisfaction. When consumers have a smooth and predictable delivery experience, they are more likely to remain loyal to the retailer.

    3. Cost Savings for Logistics Providers

    From an operational perspective, OOH delivery helps logistics companies consolidate multiple deliveries into a single location, such as a locker bank or retail pick-up point. This not only increases drop density but also reduces fuel consumption and the time spent navigating residential areas.

    Research shows that logistics providers can reduce last-mile delivery costs by up to 20% through OOH solutions. These cost savings, combined with increased efficiency, make OOH delivery an attractive proposition for businesses looking to scale their operations sustainably.

    4. Enhanced Sustainability

    Sustainability is a growing concern in the logistics industry, and OOH delivery contributes to greener operations. By optimizing routes and consolidating deliveries, logistics providers can significantly reduce their carbon footprint. Fewer failed delivery attempts and the use of eco-friendly transport methods further enhance the environmental benefits of OOH solutions.

    Retailers and logistics companies adopting OOH delivery are also in a better position to align with consumers’ growing preference for sustainable shopping practices. Highlighting these efforts can enhance brand image and appeal to environmentally conscious customers.

    5. Stronger Customer Loyalty

    The impact of OOH delivery on customer loyalty is measurable. Retailers implementing these solutions have reported a significant increase in their Net Promoter Score (NPS), with 57% of businesses observing a rise after introducing OOH delivery. This indicates that customers are not only satisfied with the service but are also more likely to recommend it to others.


    Best Practices for Implementing OOH Delivery

    Integrating OOH delivery into your logistics strategy requires careful planning and attention to detail. Here are some best practices to ensure a successful implementation:

    Seamless Integration at Checkout

    The checkout process is a critical touchpoint for offering OOH delivery. Retailers should ensure that customers can easily view and select available pick-up locations. Interactive maps and filters that display nearby options are particularly effective. Clarity and simplicity are essential to avoid frustrating customers or deterring them from completing their purchase.

    Clear Communication and Instructions

    Clear communication is vital to building trust and ensuring a smooth customer experience. Retailers should provide detailed instructions on how to pick up parcels, including notifications and reminders about parcel availability and pick-up deadlines. Visual aids, such as video guides or infographics, can further simplify the process for first-time users.

    Strategic Placement of Pick-Up Points

    The success of an OOH delivery network depends heavily on the strategic placement of pick-up locations. Collaborating with logistics providers to identify high-traffic areas—such as urban centers, retail hubs, and transportation terminals—can maximize convenience for customers. Businesses should also consider customer preferences, such as proximity to workplaces or residential areas.

    Leveraging Advanced Technologies

    Technology plays a crucial role in enhancing the efficiency and appeal of OOH delivery. Features like real-time tracking, automated notifications, and AI-driven analytics can improve operational performance and provide a better customer experience. For example, predictive analytics can help logistics providers forecast demand for certain pick-up locations, enabling more effective resource allocation.


    The Role of PUDO Solutions in OOH Delivery

    Pick-Up and Drop-Off (PUDO) solutions are at the heart of OOH delivery, enabling businesses to streamline operations and offer a seamless experience to consumers. An effective PUDO solution combines extensive network coverage, robust security, and advanced features such as real-time tracking and automated notifications.

    For example, LogixPlatform’s PUDO solution exemplifies best-in-class design, offering a comprehensive network of pick-up points, a user-friendly interface, and seamless integration with e-commerce platforms. Its focus on sustainability and scalability ensures that businesses can adapt to evolving market demands while maintaining efficiency and reliability.


    The Future of Out-of-Home Delivery

    As e-commerce continues to evolve, the importance of OOH delivery will only grow. With urbanization, changing consumer habits, and technological advancements shaping the logistics landscape, businesses must stay ahead of the curve by adopting flexible, innovative delivery solutions.

    OOH delivery is not just a response to current challenges; it is a forward-looking strategy that positions retailers and logistics providers for long-term success. By prioritizing convenience, sustainability, and customer satisfaction, businesses can build stronger relationships with their customers and remain competitive in a dynamic market.


    Why LogixPlatform’s PUDO Solution Stands Out

    For businesses seeking a reliable and scalable OOH delivery solution, LogixPlatform’s PUDO offering sets the benchmark. With features like real-time tracking, secure storage, and intuitive user interfaces, it provides a seamless experience for both retailers and consumers. The solution’s commitment to sustainability and operational efficiency further enhances its value, making it a smart choice for businesses of all sizes.

    By choosing LogixPlatform’s PUDO solution, retailers can unlock the full potential of OOH delivery, ensuring satisfied customers, reduced costs, and a positive environmental impact. As the logistics industry continues to innovate, solutions like these will be at the forefront of shaping the future of delivery. Learn more about how LogixPlatform can elevate your delivery capabilities, click here for detailed insights into our PUDO solutions.

    Elevating Logistics Excellence: Leveraging Shipping APIs for Seamless Operations

    Automate Return Process

    Introduction :

    In the dynamic landscape of e-commerce and logistics, precision in order processing and shipping logistics is imperative for sustaining customer satisfaction and operational efficiency. This business case encapsulates the transformative journey of two distinct entities – an e-commerce company grappling with burgeoning sales and a mid-sized logistics firm endeavoring to optimize shipping processes. Through the implementation of the LogixPlatform and integration of shipping Application Programming Interfaces (APIs), both entities experienced remarkable improvements in efficiency, cost-effectiveness, and customer experience.

    Logistics Firm Optimizing Shipping Operations

    Challenges Faced:

    A mid-sized logistics company confronted obstacles in optimizing shipping processes:

    1. Manual Order Entry :Tedious manual order handling led to delays, errors, and increased operational costs.
    2. Limited Shipment Visibility:Inadequate insights into shipment statuses hindered effective tracking and communication with carriers.
    3. Customer Demand for Real-time Tracking:Customers sought real-time tracking updates and a seamless shipping experience.

    Solution Implemented :

    To address these challenges, the logistics company integrated shipping APIs into their LogixPlatform:
    1. API Integration : Shipping APIs from major carriers were seamlessly integrated, facilitating functionalities such as rate calculation, label generation, shipment tracking, and address validation.
    2. Order Automation : Orders were automatically processed and transmitted to the appropriate carrier, eliminating manual entry and reducing error risks.
    3. Real-time Tracking :Customers could track their shipments in real-time through a dedicated mobile app, receiving timely updates on shipment status milestones.
    4. Rate Shopping and Label Generation : Shipping APIs enabled real-time rate comparison and automated label generation, optimizing costs and ensuring compliance with carrier requirements.

    Results Achieved :

    The integration of LogixPlatform shipping APIs yielded significant business outcomes:
    1. Enhanced Efficiency: Manual order entry was eradicated, leading to streamlined operations and reduced error rates.
    2. Improved Customer Experience: Real-time tracking and seamless shipping processes bolstered customer satisfaction and loyalty.
    3. Cost Savings:Rate shopping capabilities enabled the selection of the most cost-effective shipping options, enhancing profitability.

    Conclusion:

    In conclusion, the integration of LogixPlatform and shipping APIs exemplifies the transformative potential of technological solutions in revolutionizing logistics and e-commerce operations. By surmounting operational hurdles, both entities realized enhanced efficiency, cost savings, and elevated customer satisfaction, underscoring the pivotal role of technological innovation in driving business growth and competitiveness in today’s digital era.

    Optimizing E-commerce Logistics: Focused Efficiency and Customer Satisfaction

    Automate Return Process
     

    Introduction :

    In the fast-paced realm of online commerce, effective logistics and fulfillment play a pivotal role in ensuring customer satisfaction and business success. This case study delves into the challenges faced by a burgeoning e-commerce enterprise and the transformative solutions provided by the LogixPlatform, illustrating a paradigm shift from manual processes to automated efficiency.

     

    Challenges Faced :

    A burgeoning e-commerce entity encountered a series of logistical hurdles amidst its rapid sales expansion:

    1. Inefficient Order Processing : Manual handling of orders resulted in errors and delays, impeding timely fulfillment.
    2. Inventory Management Woes : Real-time inventory visibility was lacking, leading to instances of stockouts and overstock.
    3. Rising Shipping Costs: Inaccurate shipping calculations and suboptimal carrier selections inflated shipping expenditures, eroding profit margins.
    4. Customer Experience Impact : Delays in order fulfillment and shipping inaccuracies tarnished the customer journey, adversely affecting satisfaction and retention rates.

    Solution Implemented :

    To counter these challenges, the company embraced the LogixPlatform, a comprehensive logistical solution offering the following benefits:
    1. Automated Order Processing : Seamless integration with the e-commerce platform automated order processing, slashing errors and processing time significantly.
    2. Real-time Inventory Management : The LogixPlatform furnished real-time visibility into inventory levels across distribution channels, empowering optimized stock level adjustments and mitigating stockout scenarios.
    3. Optimized Shipping Strategies: Leveraging integration with diverse shipping carriers, the platform facilitated automated selection of the most cost-effective shipping methods, factoring in variables such as weight, destination, and delivery timeframe, thereby reducing shipping costs and enhancing delivery efficiency.
    4. Enhanced Customer Experience: With expedited order processing and precise shipping information dissemination, the company elevated the customer journey, affording timely updates and expedited delivery, culminating in heightened satisfaction rates.

    Results Achieved :

    The integration of the LogixPlatform precipitated tangible business outcomes:
    1. Efficiency Gains : Order processing time plummeted by 50%, enabling the company to seamlessly accommodate escalated order volumes sans an uptick in staffing.
    2. Cost Savings : Shipping costs witnessed a notable 20% reduction, attributable to optimized carrier selections and precise shipping calculations.
    3. Enhanced Customer Satisfaction:Logix On-time delivery rates surged by 30%, underscoring a marked improvement in customer contentment and retention metrics.

    Challenges Faced :

    This case study underscores the pivotal role of streamlined logistics and fulfillment in catalyzing e-commerce success. By leveraging the LogixPlatform, the company not only overcame logistical bottlenecks but also ushered in a new era of operational efficiency and elevated customer experience, laying a robust foundation for sustained growth and market leadership in the dynamic realm of online commerce.

    Automates Return process of renowned eCommerce Business in Egypt

    Automate Return Process

    A Platform that automates automates the exchange and return process of ecommerce businesses. In their platform, users can order their exchange or return process in less than 3 minutes.They have their own platform to receive their delivery orders and assign them to 3rd party carriers.

    Business Requirements :

    This eCommerce business was in search Software platform where they can connect with other carriers to deliver their orders and to offer real-time tracking data.

    Business Challenge :

    • They had multiple API gateways but were not able to find an API platform where they could connect with their local carriers.
    • They were working with their own site where they were receiving orders and the main challenge was to show on a real-time basis how their orders could be assigned to local carriers and from local carriers how they could get tracking and showcase on their site.
    • They were having a requirement to support multiple languages for tracking histories because in tracking they are working with different carriers in different languages.

    Logix Platform Solutions :

    • Logix Platform is offering a solution that helps this platform in connecting with all of their local carriers, able to receive order details and assign those orders to their local carriers.
    • With Logix Platform, this business will get more scope in the future to connect with other carriers across the globe.
    • Logix Platform managed to provide real-time tracking data to present on their website.
    • We assured that Logix Platform will support multiple languages to work with and we have mapped the tracking histories in different languages as per user’s requirements on their website..

    Benefits With Logix Platform :

    • They are able to push all orders through the Logix Platform and assign them to respective local carriers, and on a real-time basis through the Logix Platform, they could fetch tracking history to show on their website successfully.
    • Logix Platform is offering a customizable Logistics Software Solution with Cloud-based integrations and Mobile app support to manage and track your orders on a single platform.
    • Logix Platform helps to increase the productivity and efficiency of 3PL warehouse operations beginning with receiving materials or products at the warehouse and ending when an order is filled and shipped.
    • Logix Platform provides the latest IT and automation for 3PL companies which allows better tracking of shipments through each stage of the process.

    3PL Courier Business Case Study

    3PL Courier Business

    This is a third-party 3PL courier service provider that helps online merchants to grow their business by effortlessly shipping the products to the doorsteps at a best possible price with the help of courier service providers.

    1. Business Challenge :

    • Manage data transaction among multiple 3PL courier service providers and get a centralized tracking for the end-users.
    • Routing different set of waybills data and hand over to different 3PL carriers for delivery.
    • Merchant or carrier invoice accounting against waybills and reconciliation.
    • Provide access to customers for waybill creation and different carrier wise label printing.
    • Single admin dashboard to summarize the entire business at a single glance.

    2. How LogixGRID addressed the challenge?

    Logixgrid offered logixERP to manage its domestic courier business and outlined the scope of international business. LogixERP has been already pre-integrated with multiple 3 PL carriers to exchange waybill create and fetch tracking details which helped them to easy submit waybill data to Express Bees carrier for delivery.

    In LogixERP customers have a privilege to provide portal access to their clients for bulk waybill upload, tracking, tariff calculation, pickup schedule and other which made entire process automated to deal with customers and independently.

    LogixERP incorporated COD remittance and carrier invoice accounting module waybill wise where advance tally can be done including ledger, voucher, PNL, and balance sheet.

    3. Benefits realized :

    • Having an automated process, overall productivity has been increased.
    • Complete transparency between the service provider and the customers.
    • A better experience in case of 3PL carrier management.

    A leading Courier Business of East Africa (Kenya)

    G4S Kenya Automation

    They are the leading courier business, logistics arm of business for a renowned company in Kenya. It offers third party logistics, warehousing& distribution and courier for Covers, Parcels and Mailbags.

    1. Business Facts :

    • Market share : 58% – 60% of the Kenya courier market share.
    • Foot Print : Branch network- of 145 operational service centers and over 200 destinations covering daily countrywide.
    • Human resource : Workforce of over 1,200 Skilled and well trained man power where drivers and riders have over 7 years of active driving.
    • Experience in courier industry : Over 45 Years of experience in provision of courier solutions.
    • Capacity/Infrastructure : Fleet of over 200 ideal courier Motorcycles and over 200 Vehicles of different load capacities. One main hub, warehouses and four mini hubs in the regions.
    • Certification : ISO 9001:2018 Certified.
    • Shipments : Over six million shipments delivered yearly.
    • Clients served by industry : Banking, Agricultural, Pharmaceuticals, e-Commerce, Telecom, Motor and wholesale and retail industries among others.
    • Technology : Logistics Management system that has a track and trace capability that can be accessed through web or mobile app.

    2. About Automation :

    Thier management took up automation to improve productivity and increase customer confidence towards business products. The major components that were reviewed to ensure automation delivered success to the business were;

    (a) Challenges faced and Customer requirements :

    As a third party logistics various demands on automation come from customers with different needs/requirements. The business also required a productivity measuring tool to increase its productivity. Here are the challenges and requirements-

    • Lack of an effective end to end track and trace system that offers single source of track and trace.
    • Additional security and controls on to shipments by use of technology.
    • Lack of a seamless handshake between client system and their system.
    • Revenue leakages.
    • Movement of physical POD to requester station.
    • Manual keeping of records.
    • Longer time to close a call on track and trace.
    • Loss on man hours on track and trace.
    • Lack of mobility with the legacy system.

    (b) About solution :

    They contracted Logixgrid Technologies LTD to offer a solution to the above challenges. Logixgrid offered Logixgrid ERP application to address all above challenges/requirement. The Solution offers,

    • A web application that offers both back end and front end operations.
    • Matrix Mobile app that brings mobility to the applications where crews can capture data at client premises.
    • courier app – This a consumer facing mobile app where consumer can track and trace,get contacts and locations for service centers, get quotation and reports upon sign up to the app.
    • Customer portal – A web application and with consumer facing portal. It does enable consumer to; track and trace, get reports, invoices and making picking requests at his/her comfort of his laptop/Tablet/computer.
    • Tracking widget that is embedded at thier website for track and trace.
    • Web service API’s for shipments creation and track and trace.

    (c) Impact/benefits :

    Upon deployment the business has accrued the following benefits-

    • Better track and trace system.
    • Sealing of revenue leakages.
    • Better internal shipments reconciliation tool.
    • Better tool for productivity measure on resources.
    • Better stationary management.
    • Additional product such as COD services to customers/merchants.
    • Increased penetration to e-Commerce industry through seamless data exchange of both client and LogixERP.
    • Improved customer satisfaction.
    • Better tools for data mining and warehousing for decision support.

    Inventory & Delivery Business – Ghana

    Eagle Express

    They are logistics service provider experienced in the management of courier/dispatch operations. With licensed by the Postal and Courier Services Regulatory Commission (PCSRC) to provide courier services within Ghana. They are here to bridge the gap within your value/service chain by ensuring seamless communication with your stakeholders through the carriage/delivery of your documents, parcels, articles etc. They serve clients operating in sectors including Manufacturing, Banking & Finance, Pharmaceuticals, NGO’s, Insurance, Retail, Education/Professional Bodies and E-commerce. They have consistently supported firms in these industries by providing bespoke and complex services including Cash on Delivery (COD) for leading e-commerce giants.

    1. The Challenge :

    As they caters all logistics operations in Ghana and while managing their operations they were facing huge challenges while keeping their customers satisfied.

    Delivery Automation : With the increasing customers the major challenge was to automate the delivery process and collect the POD signature.

    Automation of Logistics Operation : Managing logistics manually was costing manpower and was time consuming for country and outside the country.

    Auto-Pickup Scheduling : Give access to customers for auto-pickup schedule.

    Mobility Solutions : To manage delivery and pickups the need for the mobility solutions for the field employees was a need.

    Customer App : To track shipments and download reports the requirement for the customer app was required to increase the productivity.

    2. Solution :

    LogixGRID offered LogixERP, a cloud based logistics management system. To streamline existing business LogixGRID suggested mobility solution with hand-held devices to scan packages at every step of operation and Incorporated COD remittance and delivery run sheet helped them to cop up with the last mile delivery challenges. When they could digitize the complete process, having next concern about satisfying clients and transparency in the process LogixGRID offered different modes of tracking which could be visible in the Customer’s website and end user could track shipment from mobile application. With LogixERP they was able to automate the delivery operations and collect digital signature for POD, automation of all logistics operations across the country and outside as well. LogixERP hosts a feature that gives access to the customers to schedule their pickup and delivery which helped Logix Customers to focus on other areas of their services. Mobile app and customized mobility solutions helped the field employees to manage deliveries and customer app helps customer to download reports and track shipments on their own.

    3. Benefits :

    • Automated logistics business.
    • Ease of doing business.
    • Increased Profitability.
    • Time saver.

    3PL & Cross Border Duties And Tax Calculation – Malaysia

    ADS Malaysia

    This company has been around since 2008 serving industrial and trading customers on international airfreight and express needs. They customized services into three sectors Sourcing, Management and Distribution to better assist our customers in managing and plan their supply chain and delivery model and trailering e-Commerce logistics also.

    Business Challenges :

    Their services are very distinguished and prime where they connect every corners of the world at a single delivery point and there were multiple difficulties came up to take care in terms of IT implementations. Region wise different duties and tax calculation and since there was a large networking with multiple carriers across borders, managing such a big network would become a real challenge with each and every remarks and locating the shipment when moving across one part of the continent to another though multiple carriers and fulfilling the e-Com requirement from several locations.

    LogixGRID sorted process in a figurative way and offered global customer portal where their customers could schedule a pickup, create shipments, print label, track and export business report from anywhere in the world. Secondly to connect with others players and exchange information through API integration made things possible. Where they could easily route the shipments to the particular carrier and system would auto calculate the rate as per third party carrier contracts.

    Now If you’re constantly having custom issue in both importing and exporting, no status updates, late delivery, run out of inventory space, too many last mile deliveries company to handle, this organization is able to help you.