Automates Return process of renowned eCommerce Business in Egypt

Automate Return Process

A Platform that automates automates the exchange and return process of ecommerce businesses. In their platform, users can order their exchange or return process in less than 3 minutes.They have their own platform to receive their delivery orders and assign them to 3rd party carriers.

Business Requirements :

This eCommerce business was in search Software platform where they can connect with other carriers to deliver their orders and to offer real-time tracking data.

Business Challenge :

  • They had multiple API gateways but were not able to find an API platform where they could connect with their local carriers.
  • They were working with their own site where they were receiving orders and the main challenge was to show on a real-time basis how their orders could be assigned to local carriers and from local carriers how they could get tracking and showcase on their site.
  • They were having a requirement to support multiple languages for tracking histories because in tracking they are working with different carriers in different languages.

Logix Platform Solutions :

  • Logix Platform is offering a solution that helps this platform in connecting with all of their local carriers, able to receive order details and assign those orders to their local carriers.
  • With Logix Platform, this business will get more scope in the future to connect with other carriers across the globe.
  • Logix Platform managed to provide real-time tracking data to present on their website.
  • We assured that Logix Platform will support multiple languages to work with and we have mapped the tracking histories in different languages as per user’s requirements on their website..

Benefits With Logix Platform :

  • They are able to push all orders through the Logix Platform and assign them to respective local carriers, and on a real-time basis through the Logix Platform, they could fetch tracking history to show on their website successfully.
  • Logix Platform is offering a customizable Logistics Software Solution with Cloud-based integrations and Mobile app support to manage and track your orders on a single platform.
  • Logix Platform helps to increase the productivity and efficiency of 3PL warehouse operations beginning with receiving materials or products at the warehouse and ending when an order is filled and shipped.
  • Logix Platform provides the latest IT and automation for 3PL companies which allows better tracking of shipments through each stage of the process.

3PL Courier Business Case Study

3PL Courier Business

This is a third-party 3PL courier service provider that helps online merchants to grow their business by effortlessly shipping the products to the doorsteps at a best possible price with the help of courier service providers.

1. Business Challenge :

  • Manage data transaction among multiple 3PL courier service providers and get a centralized tracking for the end-users.
  • Routing different set of waybills data and hand over to different 3PL carriers for delivery.
  • Merchant or carrier invoice accounting against waybills and reconciliation.
  • Provide access to customers for waybill creation and different carrier wise label printing.
  • Single admin dashboard to summarize the entire business at a single glance.

2. How LogixGRID addressed the challenge?

Logixgrid offered logixERP to manage its domestic courier business and outlined the scope of international business. LogixERP has been already pre-integrated with multiple 3 PL carriers to exchange waybill create and fetch tracking details which helped them to easy submit waybill data to Express Bees carrier for delivery.

In LogixERP customers have a privilege to provide portal access to their clients for bulk waybill upload, tracking, tariff calculation, pickup schedule and other which made entire process automated to deal with customers and independently.

LogixERP incorporated COD remittance and carrier invoice accounting module waybill wise where advance tally can be done including ledger, voucher, PNL, and balance sheet.

3. Benefits realized :

  • Having an automated process, overall productivity has been increased.
  • Complete transparency between the service provider and the customers.
  • A better experience in case of 3PL carrier management.

A leading Courier Business of East Africa (Kenya)

G4S Kenya Automation

They are the leading courier business, logistics arm of business for a renowned company in Kenya. It offers third party logistics, warehousing& distribution and courier for Covers, Parcels and Mailbags.

1. Business Facts :

  • Market share : 58% – 60% of the Kenya courier market share.
  • Foot Print : Branch network- of 145 operational service centers and over 200 destinations covering daily countrywide.
  • Human resource : Workforce of over 1,200 Skilled and well trained man power where drivers and riders have over 7 years of active driving.
  • Experience in courier industry : Over 45 Years of experience in provision of courier solutions.
  • Capacity/Infrastructure : Fleet of over 200 ideal courier Motorcycles and over 200 Vehicles of different load capacities. One main hub, warehouses and four mini hubs in the regions.
  • Certification : ISO 9001:2018 Certified.
  • Shipments : Over six million shipments delivered yearly.
  • Clients served by industry : Banking, Agricultural, Pharmaceuticals, e-Commerce, Telecom, Motor and wholesale and retail industries among others.
  • Technology : Logistics Management system that has a track and trace capability that can be accessed through web or mobile app.

2. About Automation :

Thier management took up automation to improve productivity and increase customer confidence towards business products. The major components that were reviewed to ensure automation delivered success to the business were;

(a) Challenges faced and Customer requirements :

As a third party logistics various demands on automation come from customers with different needs/requirements. The business also required a productivity measuring tool to increase its productivity. Here are the challenges and requirements-

  • Lack of an effective end to end track and trace system that offers single source of track and trace.
  • Additional security and controls on to shipments by use of technology.
  • Lack of a seamless handshake between client system and their system.
  • Revenue leakages.
  • Movement of physical POD to requester station.
  • Manual keeping of records.
  • Longer time to close a call on track and trace.
  • Loss on man hours on track and trace.
  • Lack of mobility with the legacy system.

(b) About solution :

They contracted Logixgrid Technologies LTD to offer a solution to the above challenges. Logixgrid offered Logixgrid ERP application to address all above challenges/requirement. The Solution offers,

  • A web application that offers both back end and front end operations.
  • Matrix Mobile app that brings mobility to the applications where crews can capture data at client premises.
  • courier app – This a consumer facing mobile app where consumer can track and trace,get contacts and locations for service centers, get quotation and reports upon sign up to the app.
  • Customer portal – A web application and with consumer facing portal. It does enable consumer to; track and trace, get reports, invoices and making picking requests at his/her comfort of his laptop/Tablet/computer.
  • Tracking widget that is embedded at thier website for track and trace.
  • Web service API’s for shipments creation and track and trace.

(c) Impact/benefits :

Upon deployment the business has accrued the following benefits-

  • Better track and trace system.
  • Sealing of revenue leakages.
  • Better internal shipments reconciliation tool.
  • Better tool for productivity measure on resources.
  • Better stationary management.
  • Additional product such as COD services to customers/merchants.
  • Increased penetration to e-Commerce industry through seamless data exchange of both client and LogixERP.
  • Improved customer satisfaction.
  • Better tools for data mining and warehousing for decision support.

Inventory & Delivery Business – Ghana

Eagle Express

They are logistics service provider experienced in the management of courier/dispatch operations. With licensed by the Postal and Courier Services Regulatory Commission (PCSRC) to provide courier services within Ghana. They are here to bridge the gap within your value/service chain by ensuring seamless communication with your stakeholders through the carriage/delivery of your documents, parcels, articles etc. They serve clients operating in sectors including Manufacturing, Banking & Finance, Pharmaceuticals, NGO’s, Insurance, Retail, Education/Professional Bodies and E-commerce. They have consistently supported firms in these industries by providing bespoke and complex services including Cash on Delivery (COD) for leading e-commerce giants.

1. The Challenge :

As they caters all logistics operations in Ghana and while managing their operations they were facing huge challenges while keeping their customers satisfied.

Delivery Automation : With the increasing customers the major challenge was to automate the delivery process and collect the POD signature.

Automation of Logistics Operation : Managing logistics manually was costing manpower and was time consuming for country and outside the country.

Auto-Pickup Scheduling : Give access to customers for auto-pickup schedule.

Mobility Solutions : To manage delivery and pickups the need for the mobility solutions for the field employees was a need.

Customer App : To track shipments and download reports the requirement for the customer app was required to increase the productivity.

2. Solution :

LogixGRID offered LogixERP, a cloud based logistics management system. To streamline existing business LogixGRID suggested mobility solution with hand-held devices to scan packages at every step of operation and Incorporated COD remittance and delivery run sheet helped them to cop up with the last mile delivery challenges. When they could digitize the complete process, having next concern about satisfying clients and transparency in the process LogixGRID offered different modes of tracking which could be visible in the Customer’s website and end user could track shipment from mobile application. With LogixERP they was able to automate the delivery operations and collect digital signature for POD, automation of all logistics operations across the country and outside as well. LogixERP hosts a feature that gives access to the customers to schedule their pickup and delivery which helped Logix Customers to focus on other areas of their services. Mobile app and customized mobility solutions helped the field employees to manage deliveries and customer app helps customer to download reports and track shipments on their own.

3. Benefits :

  • Automated logistics business.
  • Ease of doing business.
  • Increased Profitability.
  • Time saver.

3PL & Cross Border Duties And Tax Calculation – Malaysia

ADS Malaysia

This company has been around since 2008 serving industrial and trading customers on international airfreight and express needs. They customized services into three sectors Sourcing, Management and Distribution to better assist our customers in managing and plan their supply chain and delivery model and trailering e-Commerce logistics also.

Business Challenges :

Their services are very distinguished and prime where they connect every corners of the world at a single delivery point and there were multiple difficulties came up to take care in terms of IT implementations. Region wise different duties and tax calculation and since there was a large networking with multiple carriers across borders, managing such a big network would become a real challenge with each and every remarks and locating the shipment when moving across one part of the continent to another though multiple carriers and fulfilling the e-Com requirement from several locations.

LogixGRID sorted process in a figurative way and offered global customer portal where their customers could schedule a pickup, create shipments, print label, track and export business report from anywhere in the world. Secondly to connect with others players and exchange information through API integration made things possible. Where they could easily route the shipments to the particular carrier and system would auto calculate the rate as per third party carrier contracts.

Now If you’re constantly having custom issue in both importing and exporting, no status updates, late delivery, run out of inventory space, too many last mile deliveries company to handle, this organization is able to help you.

Logistics Management System – Track Shipments Live On Website

Logistics Management System

A company can pick up from and delivery to any location in India. Five hundred strong truck fleet uses direct services not relays and break bulks. Company’s warehouses are located at strategic points and cities across India, encompassing a total land mass of 1 mil sq. feet. Company’s presence in more than 40 locations in India having 100 work force more than 35 operating units and warehouses. Company is compatible to cover 50 lacs KMs and handle 2 lacs ton cargo per year respectively.

1. Business Challenges :

Company have had been running transport business earlier with traditional method but while in operation of courier business provision of traditional retail booking shipments would cause delay in delivery. Company’s prime objective to render the best service among existing other companies seemed to be dull.

Decentralized process to connect multiple offices at one system for which company was not able to help client in making the delivery of shipments at the assigned destination in a safer, faster and most reliable manner.

Inflexible and sloppy accounting pulled down company’s growth plotted decline graph of stock and cash flow management.

It became difficult to trace the shipment on time and disengagement of customer started showing falling in business. Lack of latest cloud based technology and mobility solution in order to help clients in tracking their consignment lively and monitor each and every movement, in other hand status of tracing consignment to be auto communicated with the clients.

Higher service cost relatively other companies because of having no flat rate and mile payment to keep the price low.

2. How Logixgrid addressed the challenges?

Logixgrid proposed new age system logixERP to improve customer services by providing on time delivery report, quick booking and in house pick up helped them to speed up services along with mobility solution to the pickup and delivery person process and execute functions from anywhere.

Company was given a single cloud platform to manage both of their transport, courier and cargo companies, aside from one system was incorporated to monitor and manage multiple brunches where data of accounts, cash flow could be synchronized and exchanged among several distribution centers through single system.

Logixgrid has integrated their website with logixERP tracking system and made their website live where clients could easily track their shipments with each shipment movement and get the updated status either by SMS or Email.

Geo-mapping and route optimization which enabled to calculate the distance and digital COD makes a secure delivery overall.

3. Benefits realized :

  • Reduced operating cost.
  • Increased dispatch and delivery boy or pick up boy productivity.
  • Improved retail booking process.
  • Enabled centralized integrated system.
  • Enhance field activity and extension of tracking.
  • Organized stock management.

Warehouse & Delivery Management System


Multi model logistics companies offer comprehensive logistics platform which are managed by a cohesive team represented by specialists from Supply Chain Strategy, Logistics Operations, Core Transportation, International Freight Management, Freight Forwarding, Contract Logistics, 3PL, 4PL, Warehousing & Distribution, Project Logistics and Customer Relationship Management.

1. Business Challenges :

Companies often seek for adequate information of their stock in warehouse and without an appropriate system managing a large network of clients becomes harder and almost impossible.

Having excess load and variety of packages exterminate the visibility which leads to excess or unexpected shortage. Multi- model Logistics is the fastest growing business across India and rapid growth in business led to overwhelming flow of goods and quick transition which surely would require an automated system.

Excess inventory can decrease cash flow and turn up the warehouse issues. Insufficient warehouse space results redundant labor cost.

Ex: High selling products if lie in the back of facilities then company is likely to drive more than required if there is an optimized warehouse.

It’s common for warehouse workers to pass a pick ticket or other documentation through multiple hands. Picker will ask the checker to pass it but there is no one to pass it to the loader and so on.

2. How LogixGRID Addressed the Challenges?

Offered solution by LogixGRID to manage warehousing activities across all the way from stock receipt, storage, stock visibility, to monitor resources.

LogixERP software contains multi modules to manage entire logistics business, which can be integrated with mobility and other existing systems to provide the real-time information and complete visibility of warehouse.

Mobi-delivery application has been offered integrated with LogixERP for better delivery management including tracking of delivery person or vehicle and receiver’s e-signature while delivery. System avoided the delay access to information, missing or lose of shipments, late invoices and tracking shipments.

3. Benefits realized :

  • Continuous Improvement.
  • Transparency & Visibility.
  • Improved security and balanced inventory.
  • Optimized process and reduced operational cost.

Last Mile Delivery In India

SCM for you

A pioneer and a comprehensive Logistics services with long-standing experience in creating sustainable strategies for supply chain optimization. Their capabilities range from Warehousing to Transportation, Distribution, and Training including E- Commerce. Over the years, this company forged a culture that is focused on meticulous planning, accountability as a result they have been able to cover 15000 kilometers every day, almost 3k deliveries per day and more than 10000 transactions.

1. Business Challenges :

To co-ordinate between every transaction their technology implementation supposed to be as modern as efficient to control over live shipment tracking.

Their team could not assign field force accordingly which would consume much time because of improper delivery run sheet creation.

Nonetheless having good services getting into E-commerce industry seemed tough because of incomplete last mile delivery including customer’s receiving confirmation.

2. How LogixGRID Addressed the Challenges?

Logixgrid offered logixERP to manage its logistics operation. Incorporated COD remittance and delivery run sheet helped them to cop up with the last mile delivery challenges. Using LogixERP their team have been able to route mapping, tracking and according to area division they could send pick up request and create run sheet. Provided interactive SMS service to schedule or reschedule delivery at the last minute.

LogixERP allowed delivery boys to capture digital signature as a proof of delivery from the receiver, after delivery system would automatically update final status and send to customer’s registered email address and mobile number as well.

3. Benefits realized :

  • Route mapping and systemic DRS to reduce time consumption of delivery.
  • Transparency between the service provider and the customers.
  • Better experience in case of reverse logistics.

4. What the client thinks about?

Using logixERP we could streamline the issues we were facing since long time, our primary challenge was to assign delivery boys to the right destination which has been perfectly resolved , as a figure our individual delivery boy would be able to deliver 4-5 packages and now productivity has increased to around 10 in a day. Additional modules such as tracking and monitoring have helped us to grow. We are highly satisfied with the system we are given.

YAMAHA Manage OEMs using Control Tower

HKX Logistics

A Delhi based logistic company which provide value added & unrivaled range of logistics, transportation as well as supply chain solution to automotive industry. Company is key logistic vendor of YAMAHA Motors Pvt. Ltd. It provide transportation and warehousing services to YAMAHA to ensure on-time supply of spares from YAMAHA’s OEM to manufacturing unit.

1. Business Challenge :

YAMAHA is having ~100 OEMs across India, manufacturing 1000+ parts. Logistics company is picking every day shipment from OEMs as per the schedule given to them by YAMAHA. JIT concept is followed by YAMAHA, setting-up the responsibility of Logistic companies and OEM that every part should delivered in factory should be as per the day’s schedule. To ensure that all deliveries arrive at manufacturing unit, on-time and in right quantity Yamaha buyers needs to be on constant phone-call with HKX & OEM team. Tracking the status of single part-number dispatch status could take ~10 phone calls and 1-2 hours of struggle.

2. Proposed Solution :

LogixGrid team worked along with this Logistics company to design a system which provide live tracking of the shipment as it move from the OEM plant. The system should do big data analysis across OEMs and parts to bring out how a OEM is performing based on the schedule provided to him by YAMAHA.

They are managing their logistic business on LogixERP. Using LogixERP features – Web APIs; Mobile App & GPS Integration, LogixGrid Tech. designed a control tower. The Control Tower was setup on Google Cloud to ensure its scalable and robust. The Control tower integrate with LogixERP for getting the LIVE tracking of shipment, vehicle on-road movement. Shipment delivery at the factory is captured using the Mobile App.

3. Control Tower Offers :

  • Current whereabouts of shipment.
  • Tracking of the vehicle and its estimate time of arrival at the factory.
  • Analytical analysis of OEM performance against the planned schedule.

4. What the client thinks about?

The control tower has help us to serve our client Yamaha Motors in a better way. Information which otherwise would take us hours or even days to compute is now accessible on a click. Readily availability of information to all stakeholders has reduced the support calls.

Direct Store Delivery (Healthcare Business)

Established in 1987, this company’s headquartered out of Taiwan, has been providing mobility solutions for the physically challenged in over 40 countries. Products like manual wheelchairs, power wheelchairs, and scooters produced by the company have enabled the physically challenged to enter mainstream living and aspire to a more active lifestyle. The company works in close collaboration with therapists in Australia, France, Japan and the UK.

The company has 17 branches across India they operates from Kolkata. Company has 17 branches across India.

1. Business Challenge :

Their sales team visit retail stores for taking orders. Order collected are then send to Head Office Kolkatta for further processing. Once orders are processed at the Head Office, details are forward to respective warehouse for the ordered products to be delivered to the client.

Order collection, Delivery, Payment collection are currently manage manual on emails & excels. The process is slow with good chance of human error at every step. Manual tracking every order delivery also put lot of pressure on thier warehousing & logistic team.

2. How LogixGRID addressed the challenge?

LogixGRID offers Order Collection and Delivery System. Using Clobz Sales Android app they are visiting retail outlet is able to take customer order using mobile phone. Order created in the Mobile app auto-push in thier ERP – Thus, bypassing manual order processing flow. Once Invoices are generated in thier ERP, details of it are sent to respective warehouse. LogixERP, delivery system is used for assigning the delivery to delivery van. Payment collected on delivery are processed using LogixERP accounting module.

3. Control Tower Offers :

  • Less manual efforts in order management.
  • Head Office is able to monitor cash statement of every warehouse.
  • Convenient access to clients histories helps in future projections.

4. What the client thinks about?

We are using Clobz Sales for our Sales person tracking, expenses reporting, warehouse bill submission, sales person visit reporting etc. We have satisfied with the product and support service. The system is beneficial for us and help us to reduce our manual work in courier, phone calls etc.