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Logixgrid SRMT case study

Transforming Logistics Efficiency: The SRMT Story

SRMT was founded in 1944 and has since grown to become one of India’s leading providers of logistics and supply chain solutions. They specialise in integrated consolidation, distribution and transportation services for a wide range of industries like automotive, pharmaceuticals, FMCG and manufacturing.

Key Capabilities
  • SRMT’s end-to-end services help manage inventory, reduce turnaround times and improve delivery accuracy”
  • SRMT manages a wide range of shipment types and adapts to various customer requirements”
  • They use technology to increase client visibility and efficiency”

    • SRMT operates across around 400 locations spread over the 5 states of Andhra Pradesh, Telangana, Tamilnadu, Karnataka and Puducherry, which include the Agents and the Transhipment Centers, supported by well established Infrastructure, Fleet both Own & Hired, skilled workforce and IT systems that enable real-time tracking, efficient inventory management and smooth financial processing.

    Challenges and Objectives

    SRMT operates within the fast-paced and complex transportation and logistics industry, where operational efficiency and financial accuracy are important for maintaining competitive advantage.

    1. Rate Matrix Computation:

    Assuring precise and adaptive rate calculations is important for maintaining competitive pricing without sacrificing profitability.

    2. Transit Expense Management:

    Controlling variable and fixed transit related costs such as fuel, tolls and driver allowances.

    3. Billing Efficiency:

    The company requires a simplified billing workflow capable of generating accurate, timely invoices to reduce payment delays and build customer trust.

    4. Agent Commission Management:

    Accurate, transparent tracking of agent commissions and channel partners.

    5. Improved Customer Visibility:

    SRMT aims to provide real-time shipment tracking and communication capabilities.

    Addressing these challenges LogixGrid ERP supports SRMT’s goal of using technology-driven solutions to improve agility, financial control and customer service.

    LogixGRID’s Solution

    A. Complex Rate Matrix in Shipment Amount

    Generally in the Logistics Industry the Freight Computation is based on 2 parameters: the rate and the weight, the rate varying from sector to sector. In SRMT we had 3 parameters including the distance.

    Distance Matrix Submodule for Distance Computation : Automatically computes distance between origin and destination OUs (Operating Units) during shipment creation for real-time freight accuracy.

    Customer Contract and Master Contract for Freight Calculation : Supports minimum distance and amount settings in both customer-specific and master contracts. During shipment entry, charges are auto-validated against agreements.

    Key Benefits:
  • Eliminates manual errors
  • Pricing aligns with contracts
  • Speds up processing
  • Scales with volume

    • Impact :

    Simplifies pricing, reduces errors and enforces contract-compliant workflows.

    B. Demurrage Rate Calculation

    Demurrage Contract

    Allows configurable demurrage rates based on warehouse storage duration, supporting both customer-specific and master terms.

    Automated Demurrage Charge Computation at Delivery

    During Delivery Run Sheet generation, waybills are auto-verified for demurrage eligibility, triggering alerts.

    Demurrage Charge Receipt Generation

    Demurrage charges are auto-calculated and collected before delivery.

    Key Benefits:
  • Consistent charges
  • Prevents revenue leakage
  • Ensures contract alignment
  • Improves cash flow
    • Impact :

    Accurate, timely charges improve financial and operational speed.

    C. Agent Commission Calculation

    Pickup and Delivery Contract for Commission Structure

    Allows flexible commission structures based on weight or tariff percentage for both pickup and delivery phases.

    Automated Commission Calculation

    Commission is auto-computed for pickup and delivery using the relevant contract rate matrix.

    Integration with Shipment Booking

    Commission processing is embedded in booking workflows, ensuring simultaneous agent compensation.

    Key Benefits:
  • Automates complex calculations
  • Handles varied models
  • Reduces manual work
  • Enables transparent payouts
    • Impact :

    Improves accuracy and speed in agent payments.

    D. Discount Management in Shipment Booking

    Discount Contract Submodule for Discount Management

    Combines customer/master contracts to control tariff-level discount eligibility.

    Discount Requisition Process and Approval Workflow

    Other than Contract discounts, discounts to walk-in customers is facilitated through the Discount Requisition module. Discount requests are routed to approvers and tracked in- system.

    Automated Discount Application

    Approved discounts are applied automatically; rejections trigger alerts to prevent misuse.

    Key Benefits:
  • Simplified approvals
  • Policy enforcement
  • Minimizes manual errors
  • Full transparency
    • Impact :

    Enables controlled and consistent discounting aligned with business rules.

    E. Transit Expense Management

    Trip Sheet Expense Computation for Fuel and Driver Allowances

    Fuel costs are calculated using vehicle-specific mileage; driver allowances are based on travel distance and days.

    Vehicle Route Submodule for Route and Fuel Expense Management

    Tracks route and fuel data for cost optimization.

    Vehicle Movement Submodule for Tracking Vehicle Activity

    Monitors delays and inefficiencies via arrival/unloading timestamps.

    Key Benefits:
  • Automates expense tracking
  • Increases cost efficiency
  • Improves visibility
  • Enables operational control
    • Impact :

    Reduces costs and enables smarter logistics decisions.

    F. Vehicle Expenses and Spare Parts Management

    Vehicle Expenses Management

    Tracks vehicle costs and issues alerts for document expiry.

    Spare Parts Procurement via Purchase Orders

    Supports optimal inventory through timely spare procurement.

    Spare Parts Inbound and Inventory Management

    Tracks receipts, inventory and inter-OU transfers.

    Key Benefits:
  • Complete cost visibility
  • Compliance management
  • Inventory control
  • Operational savings
    • Impact :

    Improves fleet efficiency through proactive cost and stock management.

    G. Shipment Invoicing

    Cash Shipment Booking and Money Receipt Creation

    Supports all shipment related charges in a unified receipt.

    Payment Collection and Posting to Accounts

    Ensures real time payment updates and account book synchronization.

    Invoicing for Regular Customers

    Enables multi-shipment invoicing and tracks invoice-level payments.

    Key Benefits:
  • Simplifies financial workflows
  • Real-time visibility
  • Improves cash flow
  • Handles complex charges
    • Impact :

    Enhances financial discipline and scalability in billing operations.

    H. DEPS (Demurrage, Extra, Shortage and Pilferage)

    DEPS Data Entry Against Waybill

    Captures demurrage, extra, shortage and pilferage data for each waybill.

    Print Functionality for Record Maintenance

    Print-ready DEPS data supports audits and internal reviews.

    Closing DEPS Once Cleared

    Issues are marked resolved after investigation, maintaining system hygiene.

    Key Benefits:
  • Clear discrepancy tracking
  • Better record keeping
  • Quick resolution
  • Stronger audits
    • Impact :

    Reduces revenue loss and improves issue resolution timelines.

    I. Customer Portal for Shipment Tracking and Reporting

    Customer Portal for Shipment Tracking

    Customers access real time shipment statuses and locations via a 24/7 portal.

    Business Reports and Insights

    Offers shipment metrics, billing summaries and customizable reports with export options.

    Key Benefits:
  • Real-time transparency
  • Customer empowerment
  • Fewer support queries
  • Better decision-making
    • Impact :

    Improves customer satisfaction and strengthens SRMT’s tech-forward image.

    J. Automated Email and SMS Services for Shipment Updates

    SMS Notification Integration for Shipment Updates

    SMS APIs send automated milestone alerts for dispatch, arrival and delivery.

    Automated Email Notifications for Shipment Updates

    Emails are triggered at each shipment stage with detailed info.

    Key Benefits:
  • Proactive communication
  • Reduced support load
  • Transparent updates
  • Custom alerts
    • Impact :

    Strengthens customer trust with consistent, automated updates.

    Module-wise Solution Overview

     
    Feature / Module Freight Charges Demurrage Commission Discounts Transit Expenses Invoicing
    Contract Type Used Customer & Master Customer & Master Pickup/Delivery Customer & Master Route Based Customer & Master
    Automation Enabled ✓ ✓ ✓ ✓ ✓ ✓
    Real-Time Integration ✓ ✗ ✗ ✗ ✓ ✓
    Approval Workflow ✗ ✓ ✓ Configurable ✓ ✗ ✗
    Alerts & Notifications ✗ ✓ ✓ ✓ ✓ ✓

    Implementation Process

    A structured and phased implementation approach was adopted to ensure smooth integration of LogixGRID within SRMT’s operations.

    1. Planning Phase : SRMT and LogixGRID collaborated through workshops to align project goals and integration
    points, ensuring a smooth transition.

    2. Customization and System Configuration : LogixGRID was customized to reflect SRMT’s pricing, workflows and
    regional compliance needs.

    3. Deployment Phase : Phased deployment included staff training, data migration and testing to minimize risk.

    4. Change Management : Change management involved training, documentation and feedback loops to drive user
    adoption.

    5. Challenges Encountered : Challenges like data issues and user adaptation were tackled through real-time
    support and testing.

    Metrics That Matter

    Quantified Impact Across Operations

    Area Freight Charges
    Client Onboarding ↓ 40% onboarding time (1–2 weeks vs. 4–6 weeks)
    Order Efficiency ↓ 30–50% processing time
    ↓ 25% picking/packing time
    ↑ 20% throughput
    ↓ 15% dispatch lead time
    Cost Savings ↓ 20–30% labor costs
    ↓ 15–25% overheads
    ↑ 10–15% profitability
    Accuracy & Visibility ↑ 98% inventory accuracy
    ↓ 85% stock discrepancies
    ↑ 99% order fulfillment accuracy
    ↑ 20% on-time delivery
    Scalability 3× order & client volume with no added manpower or complexity
    Client Satisfaction ↑ 15–20% CSAT
    ↑ 25% repeat business

    Operational Levers Behind the Metrics

    The above metrics are the result of targeted changes in process engineering and systems architecture. Key operational transformations include:

    Complex Rate Matrix Engine

    Enabled real-time shipment amount computation across varied geographies and rate structures. It auto calculates rates considering multiple variables like location, weight slabs, contract specific pricing and surcharge rules minimizing billing errors and manual intervention.

    Modular Onboarding System

    A dynamic setup template replaced one-size-fits-all onboarding. Configurable by region, SLA and service type reducing onboarding dependency on custom dev cycles

    Rules Based Allocation Logic

    Orders are now dynamically assigned based on warehouse load, inventory proximity and SLA priority. This has slashed manual allocation effort and balanced resource utilization across the network.

    Inventory Visibility with Auto Replenishment Signals

    Real-time stock tracking across nodes and automated replenishment alerts have cut stockouts and reduced excess holding. This directly impacts the 98% inventory accuracy and reduced lead times.

    Exception Handling Automation

    Manual escalations for delays, inventory mismatches or failed scans were replaced with trigger based alerts and SOP driven workflows. This significantly reduced firefighting time and improved SLA adherence.

    Scalability Through Configurable Modules

    System modules were built to scale independently whether onboarding a high volume B2B account or activating an additional warehouse node, operational stress remains flat.

    A Word From SRMT

    “Implementing the LogixGRID system has transformed our operational efficiency. Order processing times have been cut by nearly half, while inventory accuracy now consistently exceeds 98%. Real-time data tracking empowers our team to address customer queries immediately and the platform’s scalability supports our expanding client base without added strain. Automation has not only accelerated onboarding but also delivered measurable cost savings that improve our financial performance.”

    – Operations Manager, SRMT

    “The LogixGRID invoicing module has simplified our financial workflows remarkably. Automation of invoicing and payment processing minimizes manual mistakes and frees up our team’s time. Real-time payment tracking and automatic ledger updates have enhanced financial transparency and eased reconciliation efforts. We now manage cash flow more proactively, supported by consistently accurate financial data.”

    – Finance Manager, SRMT

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