Managing Multi-Channel Fulfilment With Logix WMS: A Technical Overview

Managing Multi-Channel Fulfilment With Logix WMS: A Technical Overview

Managing Multi-Channel Fulfilment is a critical aspect of running a successful e-commerce business, especially if you’re selling products on multiple online marketplaces or through various sales channels.

TMulti-channel fulfilment offers many benefits, such as boosted sales, improved order fulfilment, and an enhanced customer experience. However, you can’t be successful with multi-channel ecommerce without an effective warehouse management system (WMS).

LogixWMS enables you to unify and efficiently manage fulfilling orders from different channels. Keep reading to know more about the benefits of multi-channel fulfilment and how to execute it successfully with a WMS.

Here are the key takeaways from Logix multi-channel fulfilment guide:
    Multi-channel fulfilment can help you reach more customers and optimise the shopping experience across various platforms.
    Logix warehouse management system (WMS) aids multi-channel fulfilment by providing real-time visibility of orders from all channels and warehouse processes to fulfil orders.
    Automating multi-channel fulfilment processes with a LogixWMS can reduce manual tasks, labour costs, and human errors within your warehouse.
    Multi-channel fulfilment processes you can automate with LogixWMS include inventory management, order splitting and routing, rate shopping, and more.
    LogixWMS offers integrations which you can use to easily connect all of your sales channels to your warehouse.

What You Need for Successful Multi-Channel Fulfilment ?

Successful multi-channel fulfilment requires careful planning, coordination, and efficient execution to ensure that products reach customers accurately and on time across various sales channels. Here are the key elements you need for successful multi-channel fulfilment:

1. Inventory Management:

a.Centralised inventory control: Use a robust inventory management system to keep track of stock levels across all your sales channels.

b.Real-time updates: Ensure your inventory system can provide real-time updates to prevent overselling or running out of stock.

2. Order Management System:

a.Implement an OMS to consolidate and manage orders from various sales channels in one place.

b.Automate order processing: Automate the order processing workflow to minimise errors and reduce fulfilment time.

3. Warehousing and Storage:

a.Choose strategic warehouse locations: Opt for warehouses that are strategically located to minimise shipping costs and delivery times.

b.Efficient storage: Organise your warehouse to maximise space utilisation and ease of picking and packing.

4. Shipping and Carrier Selection:

a.Partner with reliable carriers: Choose shipping partners known for their reliability and cost-effectiveness.

b.Negotiate shipping rates: Negotiate competitive shipping rates based on your shipping volume.

c.Offer multiple shipping options: Provide customers with various shipping options, including standard, express, and same-day delivery.

5. Packaging and Labelling:

a.Use appropriate packaging: Select packaging materials that protect products and reduce shipping costs.

b.Accurate labelling: Ensure accurate labelling of packages with clear shipping labels, barcodes, and tracking information.

Benefits of Using LogixWMS for Multi-Channel Fulfilment

Using a Warehouse Management System (WMS) for multi-channel fulfilment offers several benefits for businesses seeking to efficiently manage their inventory and order processing across various sales channels. Here are some of the key advantages:

1.Inventory Accuracy:

LogixWMS provides real-time visibility into your inventory across all channels. This helps prevent overselling, stockouts, and discrepancies, ensuring accurate stock levels at all times.

2.Order Accuracy:

With barcode scanning and automated order picking processes, LogixWMS reduces the risk of picking errors, leading to higher order accuracy and fewer returns or customer complaints.

3.Efficient Order Processing:

LogixWMS streamlines the order fulfilment process by optimising picking routes, assigning tasks to the right personnel, and managing order priorities. This results in faster and more efficient order processing.

4.Multi-Channel Integration:

LogixWMS can seamlessly integrate with various e-commerce platforms, marketplaces, and sales channels, allowing for centralised order management and fulfilment. This reduces the complexity of managing multiple sales channels.

5.Optimised Inventory Management:

LogixWMS helps in setting reorder points, safety stock levels, and demand forecasting, enabling businesses to maintain optimal inventory levels and reduce carrying costs.

6.Reduced Labour Costs:

Automation features in LogixWMS reduce the need for manual labour in various warehouse operations, such as order picking and packing. This leads to lower labour costs and increased productivity.

7.Faster Shipping and Delivery:

By streamlining order processing and optimising warehouse operations, LogixWMS helps in reducing order turnaround times. Faster shipping and delivery times can lead to higher customer satisfaction and repeat business.

8.Improved Warehouse Space Utilisation:

LogixWMS optimise warehouse layout and storage, ensuring efficient use of available space. This can reduce the need for additional warehouse space and associated costs.

9.Real-Time Analytics:

LogixWMS provides valuable data and analytics on warehouse performance, order processing times, and inventory turnover rates. This data can be used to make informed decisions and continuously improve operations.


As your business grows and adds new sales channels, LogixWMS can easily scale to accommodate increased order volume and complexity. This scalability is crucial for businesses with dynamic and evolving fulfilment needs.

Streamline Your Fulfilment Operations With LogixWMS

With multi-channel fulfilment, you can reach a wider customer base and provide a seamless shopping experience across various platforms. However, implementing and making the most of multi-channel fulfilment is only possible if you have the right WMS.

LogixWMS is fully configurable and ready to help you automate warehouse processes across your facilities. Everything you need to integrate all of your systems and channels is available right out of the box. Ready to get started? Request a demo of LogixWMS today!



There was already a fast-moving trajectory toward more shoppers moving online, but the 2020 pandemic pushed things even faster. Online shopping and e-commerce seem more important with every passing day. That means last-mile delivery is becoming even more significant in customer satisfaction. And last-mile delivery customers are getting more demanding than ever before.

Last-mile delivery optimization plays a crucial role in boosting customer satisfaction in the context of e-commerce and logistics industries. The “last mile” refers to the final step of the delivery process, where the product is transported from a distribution center or local hub to the customer’s doorstep.

How Last mile delivery boosts customer satisfaction?

Last-mile delivery refers to the final leg of the delivery process, where goods are transported from a distribution center to the customer’s doorstep. It plays a crucial role in determining customer satisfaction, and here are some ways in which last-mile delivery boosts customer satisfaction:

Speed and Efficiency:

Customers expect timely delivery of their orders. A well-executed last-mile delivery ensures that packages reach customers quickly and efficiently, meeting or even exceeding their delivery time expectations. Faster delivery times lead to happier customers who feel their needs are prioritised.


Last-mile delivery services aim to provide convenience to customers by allowing them to choose delivery slots that suit their schedules. Options such as same-day or one-hour delivery add value and convenience, enhancing the overall shopping experience and customer satisfaction.

Ways to strengthen Last-mile delivery process for better customer experience:

EImproving the last-mile delivery process is crucial for enhancing customer experience, as it is the final and most direct interaction between a customer and the company. Here are several ways to strengthen the last-mile delivery process for a better customer experience:

1. Real-Time Tracking:

Provide customers with real-time tracking updates so they can monitor their packages’ location and estimated delivery time. This transparency builds trust and reduces customer anxiety about their order status.

2. Delivery Alerts and Notifications:

Send proactive alerts and notifications to customers via email, SMS, or mobile apps, informing them of their package’s imminent delivery. This helps customers prepare for receipt and ensures someone is available to receive the package.

3. Flexible Delivery Options:

Offer various delivery options to cater to different customer preferences, such as same-day delivery, next-day delivery, evening delivery, or weekend delivery. Additionally, consider offering options like safe drop, delivery to a nearby parcel locker, or specific delivery time slots.

4. Personalized Delivery Preferences:

Allow customers to set their delivery preferences, such as preferred delivery times, locations, or delivery instructions, to tailor the experience to their needs.

5. Efficient Route Optimization:

Utilise route optimization software to ensure efficient and cost-effective delivery routes for your drivers, reducing delivery delays and making better use of resources.

6. Collaboration with Local Partners:

Partner with local delivery companies or independent drivers to reach remote areas or areas where your logistics network might not be as efficient, ensuring broader coverage and faster deliveries.

7. Technology Integration:

Integrate your e-commerce platform or website with your delivery partner’s systems to streamline order fulfilment and tracking processes, reducing manual errors and improving overall efficiency.

Manage your Last Mile Delivery Services with Logix Delivery Management System

Get end-to-end route planning, automated dispatch, real-time tracking & much more with the delivery management system.

    1. Get real-time tracking, route optimization, and resource allocation in a centralised view.
    2. Stay updated by tracking orders with customised alerts & resolve issues quickly.
    3. Assign tasks, schedule, dispatch & manage your orders while automating operations.
    4. Analyse data and reports to improve and optimise the performance of fleets and drivers.


In conclusion, last-mile delivery optimization is crucial for improving customer satisfaction. By using LogixPlatform Delivery Management System, you can create a positive and reliable delivery experience that encourages customer loyalty and repeat business..

A Guide To LogixPlatform Delivery Management Software

A Guide To LogixPlatform Delivery Management Software

A delivery management platform is a software system or online service that helps businesses streamline and optimise their delivery operations. It provides a centralised platform for managing and tracking the entire delivery process, from order placement to final delivery.

As the millennium and Gen-Z keep the trend of online shopping growing further, it’s assuredly a good time for online businesses. But as the number of orders keeps rising, the question arises, is your system capable of handling and delivering the orders? LogixPltaform delivery management system would be your best solution to meet business growth. It is a cloud-based delivery management software to improve customer satisfaction, fleet and resource utilisation, and sustainable delivery.

What is Delivery Management Software?

Delivery management software is a type of software solution that helps businesses and organisations streamline and optimise their delivery processes. It provides tools and features to manage various aspects of the delivery workflow, from order creation to tracking and final delivery. The software is designed to enhance operational efficiency, improve customer service, and minimise errors and delays in the delivery process.

The main reasons for the rise in demand for delivery management software include the following-
    To gain end-to-end visibility on the shipments
    To make deliveries profitable
    To track multiple consignments from one dashboard
    To deliver more shipments per vehicle
    To utilise a vehicle’s capacity to the fullest
    To reduce the need for market vehicles
    To maintain transparency with the customers
    To offer customers complete visibility on their order
    To minimise delivery TAT (turnaround time)
    aqTo improve the delivery process and customer experience
    To make a proactive logistics and supply chain model

Key features to look for in a delivery management platform :

1. Order Management:

Delivery management software allows businesses to receive and manage orders efficiently. It should enable order creation, editing, and cancellation, as well as provide order status updates throughout the delivery process. This feature helps businesses stay organised and ensures seamless coordination between different stakeholders.

2. Route Planning and Optimization:

Efficient route planning is crucial for minimising delivery time and costs. Look for software that offers automated route optimization capabilities, taking into account factors such as delivery locations, traffic conditions, vehicle capacity, and delivery time windows. This feature helps businesses optimise their delivery routes, reduce fuel consumption, and improve customer satisfaction.

3. Real-Time Tracking:

Visibility into the delivery process is essential for businesses and customers alike. Delivery management software should offer real-time tracking, allowing businesses to monitor the progress of each delivery, track the location of delivery vehicles, and provide customers with accurate delivery updates. This feature enhances transparency, improves customer communication, and enables proactive problem-solving.

4. Proof of Delivery:

The software should provide a mechanism for capturing proof of delivery. This can be done through electronic signatures, barcode scanning, or photo capture. Proof of delivery helps businesses ensure accountability and resolve any disputes regarding successful delivery.

5. Inventory Management:

Integration with inventory management systems is crucial for businesses that need to keep track of inventory levels and manage stock availability for deliveries. Look for software that provides real-time inventory updates, alerts for low stock levels, and seamless synchronisation with existing inventory systems.

6. Analytics and Reporting:

Delivery management software should offer robust analytics and reporting capabilities. It should provide insights into delivery performance, including metrics like on-time delivery rates, average delivery times, and driver performance. These analytics help businesses identify areas for improvement, optimise operations, and make data-driven decisions.

7. Integration and Scalability:

Consider the software’s integration capabilities with other systems your business uses, such as e-commerce platforms, CRM systems, or fleet management solutions. Additionally, ensure that the software can scale with your business as it grows, accommodating a larger volume of orders and expanding delivery operations.

8. Mobile Apps:

Mobile applications for delivery drivers are beneficial, as they allow drivers to access delivery information, update order statuses, capture proof of delivery, and communicate with dispatchers or customers on the go. Mobile apps improve driver efficiency and enable real-time data exchange.

9. Customer Experience:

A delivery management solution should provide a positive experience for customers. Look for features like automated delivery notifications, estimated arrival times, and the ability for customers to track their deliveries online. Providing customers with real-time updates and a seamless delivery experience contributes to customer satisfaction and loyalty.

10. Support and Training:

Ensure that the software vendor offers reliable support and training resources. Look for user-friendly interfaces, comprehensive documentation, and responsive customer support to assist you in implementing and optimising the software for your specific business needs.


When selecting delivery management software, it’s crucial to evaluate your business requirements and choose a solution that aligns with your specific needs. Consider factors such as the size of your delivery operation, the complexity of your delivery routes, and integration requirements with other systems. By selecting the right delivery management software, businesses can streamline their operations, improve efficiency, and enhance customer satisfaction. By leveraging LogixPlatform’s comprehensive features, you can optimise your delivery operations, reduce costs, improve customer satisfaction, and gain a competitive edge in the market. To know more about the LogixPlatform Delivery Management Software , its functionalities, features, and the points to consider before choosing the one for your business, Contact Us.

LogixPlatform – AI Powered 3PL Software

LogixPlatform - AI Powered 3PL Software

AI-powered 3PL (Third-Party Logistics) software refers to logistics management software that incorporates artificial intelligence (AI) technologies to optimise and automate various processes involved in third-party logistics operations. This type of software leverages AI algorithms, machine learning, and data analytics to enhance efficiency, accuracy, and decision-making capabilities within the logistics industry.

What is 3PL Software?

It refers to a type of technology solution designed to facilitate and optimise the operations of third-party logistics providers. Third-party logistics providers are companies that offer outsourced logistics and supply chain management services to businesses.

3PL software typically includes a comprehensive set of tools and features to help manage various aspects of logistics operations, including inventory management, order fulfilment, transportation management, warehouse management, and reporting/analytics. The software provides a centralised platform where 3PL providers can efficiently track and manage inventory, coordinate shipments, and streamline the movement of goods throughout the supply chain.

Key features of 3PL software may include:

1. Warehouse Management:

This feature enables the efficient management of inventory within warehouses, including tracking stock levels, optimising storage space, managing picking and packing operations, and facilitating inventory replenishment.

2. Order Management:

The software allows for the efficient processing, tracking, and fulfilment of customer orders. It may include features such as order capture, order routing, order status updates, and automated notifications.

3. Transportation Management:

This feature helps manage the transportation and distribution of goods, including carrier selection, load optimization, shipment tracking, etc.

4. Reporting and Analytics:

3PL software often provides robust reporting and analytics capabilities to generate insights into logistics operations, such as inventory levels, order fulfilment metrics, transportation costs, and other key performance indicators.

5. Integration Capabilities:

The software can integrate with other business systems such as enterprise resource planning (ERP) software, customer relationship management (CRM) systems, e-commerce platforms, and other applications to enable seamless data exchange and streamline processes.

Benefits of using a 3PL software

Using third-party logistics (3PL) software can offer several benefits for businesses involved in supply chain management and logistics operations. Here are some key advantages of using 3PL software:

1. Enhanced Visibility:

3PL software provides real-time visibility into your supply chain, allowing you to track shipments, inventory levels, and delivery status. This visibility helps you make informed decisions, identify bottlenecks, and proactively address issues, leading to improved efficiency and customer satisfaction.

2. Streamlined Operations:

3PL software automates and integrates various logistics processes, such as order management, warehouse management, transportation management, and inventory control. By centralizing these functions in a single platform, the software streamlines operations, reduces manual work, minimises errors, and optimises resource utilisation.

3. Cost Savings:

Implementing 3PL software can help reduce operational costs in multiple ways. It enables better inventory management, eliminating excess stock and reducing carrying costs. The software also optimises route planning and load optimization, leading to fuel savings and improved transportation efficiency. Additionally, automated processes reduce the need for manual labour and paperwork, resulting in time and cost savings.

4. Improved Customer Service:

With 3PL software, businesses can provide better customer service by offering accurate and up-to-date information regarding order status, delivery tracking, and inventory availability. This transparency and responsiveness enhance customer satisfaction and loyalty.

5. Analytics and Reporting:

Many 3PL software solutions come with built-in analytics and reporting capabilities. These tools allow businesses to generate comprehensive reports, analyse key performance indicators (KPIs), and gain valuable insights into their logistics operations. By identifying trends, inefficiencies, and areas for improvement, businesses can optimise their supply chain processes and make data-driven decisions.

6. Scalability and Flexibility:

As your business grows or undergoes changes, a 3PL software can easily scale to accommodate increased transaction volumes, additional warehouse locations, and new distribution channels. This scalability and flexibility allow you to adapt to evolving market demands and expand your operations without major disruptions.

7. Integration with Other Systems:

3PL software often integrates with other essential business systems, such as enterprise resource planning (ERP), customer relationship management (CRM), and e-commerce platforms. This integration facilitates seamless data flow between systems, eliminates manual data entry, and improves overall efficiency and accuracy.

Overall, implementing 3PL software can help businesses streamline logistics operations, reduce costs, enhance customer service, and gain valuable insights for continuous improvement. However, the specific benefits may vary depending on the chosen software solution and how well it aligns with the unique needs of your business. Our solution provides the latest IT and automation systems to allow better tracking of shipments through each stage of the process. Our solution delivers a flexible outflow to all third-party Logistics Companies for handling all types of products.

Logix Platform allows businesses to manage, monitor, and collaborate with multiple third-party logistics partners on one single dashboard. LogixPlatform 3PL management platform empowers businesses to reduce first-attempt delivery rates, track 3PLs’ performance, minimise delays in picking up ‘returns’ orders, and more. To know more about LogixPlatform’s 3PL management solution, Contact Now.

Multi-Vertical Warehouse Billing Capture

E-commerce Returns Management: Tips and Best Practices

Multi-vertical warehouse billing capture refers to the process of recording and managing billing information across different services within the warehousing. This typically involves tracking and calculating charges associated with storing, handling, and managing goods or products for various clients or businesses that operate in different verticals or industries.

Multi-Vertical Warehouse:

This refers to a warehouse that serves clients from multiple industries or verticals. Each vertical might have unique requirements, storage conditions, handling procedures, and billing structures.

It paints a bleak portrait, especially for online retailers. But the real cost driver is this: many customers buy with an explicit plan to immediately return some or all of their items.

Billing Capture:

This involves capturing and recording all the relevant data and information required for accurate billing. This includes details about the goods or products stored, their quantities, storage duration, any additional services provided (such as packaging, labelling, temperature control), and any other relevant charges.

Billing is high priority of any 3pl warehouse

Absolutely, billing is indeed a critical aspect of any third-party logistics (3PL) warehouse operation. Accurate and efficient billing processes are essential for both the 3PL provider and their clients to maintain a healthy business relationship. Here’s why billing is a high priority in the context of a 3PL warehouse:

1. Revenue Generation:

Billing is the primary means through which a 3PL warehouse generates revenue. Proper billing ensures that the warehouse is compensated for its services, including storage, handling, order fulfilment, transportation, and any additional value-added services provided to clients.

2. Client Satisfaction:

Accurate and transparent billing processes contribute to client satisfaction. When clients receive invoices that clearly outline the services provided and associated charges, it builds trust and transparency in the business relationship.

3. Cost Recovery:

3PL warehouses incur various costs related to labour, infrastructure, technology, equipment, and more. Effective billing allows the warehouse to recover these costs and maintain its profitability.

4. Financial Planning:

Accurate billing helps the 3PL warehouse in planning and budgeting. It provides insights into revenue projections, allowing the warehouse to allocate resources appropriately and make informed business decisions.

5.Dispute Resolution:

Billing discrepancies can lead to disputes with clients. Having a well-documented and transparent billing process can help in resolving disputes swiftly and maintaining a positive working relationship.

6. Compliance and Auditing:

In the logistics industry, there are often regulations and industry standards that need to be adhered to. Accurate billing ensures compliance with these regulations and makes the auditing process smoother.

7. Efficiency and Automation:

Implementing efficient billing systems and automation tools can streamline the billing process. This reduces the chances of errors and frees up human resources to focus on more strategic tasks.

8. Data Analysis:

Billing data can provide valuable insights into client preferences, trends, and demand patterns. Analysing this data can lead to better decision-making and the development of more targeted services.

9. Cash Flow Management:

Timely and accurate billing is crucial for maintaining a healthy cash flow. Delays or errors in billing can disrupt cash flow, affecting the warehouse’s ability to meet its financial obligations.

10. Competitive Advantage:

A well-managed billing process can be a competitive advantage for a 3PL warehouse. Clients are more likely to choose a provider that offers transparent and efficient billing, enhancing the warehouse’s market position.

Given the complexity of managing billing across multiple verticals, automation plays a crucial role. Warehouse management systems (WMS) or enterprise resource planning (ERP) systems can help automate the process of capturing, calculating, and generating invoices based on predefined rules for each vertical.

Integration with other systems is important, especially if the warehouse is part of a larger supply chain network. This integration could involve linking the warehouse billing data with order management systems, inventory systems, and customer relationship management systems to ensure consistency and accuracy.

Logix Warehouse Management System is built for integration and offers vast options to integrate with existing systems. The solution supports integration with host enterprise resource planning (ERP), and supply chain solutions (SCS).

Data can be sent and received using industry best practice web services, Json and XML. These integration points can easily be leveraged by material-handling equipment vendors to build integrations for automated warehouses.

All the integrations make the WMS more scalable upto user needs and easy integrations like Carriers, SMS, GPS and E-Com website makes it customer centric. Contact us now to learn more about how LogixWMS can help you to manage multi-vertical warehouse billing.

E-commerce Returns Management: Tips and Best Practices

E-commerce Returns Management: Tips and Best Practices

E-commerce returns can be a disease—aggressively attacking profit margins, gutting conversion rates, and ultimately threatening your business.

Collectively, consumers returned products worth $428 billion in 2020—just over 10% of total retail sales. The National Retail Federation estimates the cost of returns amounts to $101 billion.

It paints a bleak portrait, especially for online retailers. But the real cost driver is this: many customers buy with an explicit plan to immediately return some or all of their items.

In response, businesses are adding workers, increasing warehouse space, and establishing separate departments to handle reverse logistics. Returns are the new normal and central to customer experience. But they don’t have to be a plague.

In fact, how you deal with e-commerce store returns—before and after purchase—can differentiate your brand, create a competitive advantage, and even make you more profitable.

Picture this: You buy a new bag online, but when it arrives, it isn’t quite good. Frustrating, right? Now imagine trying to return it, only to be met with a confusing, complicated returns process.

That’s not the kind of experience any customer wants, and how you handle those returns can make all the difference in keeping your customers happy and coming back for more.

The truth is, that a smooth and hassle-free returns process can be a powerful tool for building customer loyalty and driving sales.

Returns are a fact of life for eCommerce businesses. No matter how great your products are, there will always be customers who need to return them for one reason or another. The question is, how can you manage returns to minimise their impact on your business while keeping customers happy?

From setting up a clear return policy to automating refunds, here’s everything you need to know to keep your customers happy and your business thriving.

The importance of efficient eCommerce returns management

Efficient eCommerce returns management is crucial for online businesses to provide a positive customer experience, reduce costs, and increase customer loyalty. Here are some reasons why:

1. Positive customer experience:

A smooth and hassle-free returns process can be a critical factor in building customer loyalty. Customers are more likely to buy from a retailer that has a clear and easy-to-follow return policy, as it gives them peace of mind that they can return items if necessary.

2. Cost reduction:

An efficient returns process can help reduce costs associated with returned items. By quickly processing returns, businesses can reduce the amount of time and resources required to manage them. This can include reduced labour costs, reduced shipping costs, and reduced inventory holding costs.

3.Inventory management:

Efficient returns management can help businesses better manage their inventory levels. By quickly processing returns, businesses can get returned items back into inventory faster, reducing the amount of time products are out of stock. This can also help reduce the risk of overstocking, which can lead to excess inventory and increased costs.

4. Data analysis:

By efficiently managing returns, businesses can gather valuable data on why items are being returned. This information can be used to identify trends and make improvements to product quality, marketing, and customer service.

5. Reduces negative reviews:

Customers who have a negative experience with a returns process are more likely to leave a negative review. By handling returns efficiently, you can reduce the likelihood of negative reviews and protect your store’s reputation.

Best practices for managing eCommerce returns

Managing eCommerce returns can be a complex and time-consuming process, but it is an essential part of running a successful eCommerce business. Here are some best practices for managing eCommerce returns:

1. Have a clear and concise return policy:

Your return policy should be easy to understand and prominently displayed on your website. Make sure it covers all the necessary details, such as the time frame for returns, who pays for return shipping, and any restocking fees.

2. Provide excellent customer service:

Respond promptly to customers’ inquiries and complaints regarding returns. Make sure your customer service team is knowledgeable about your return policy and can assist customers with any issues they may have.

3.Use a reliable shipping carrier:

Choose a reliable shipping carrier that provides tracking information and insurance for returned items. This helps ensure that returned items are delivered safely and can be easily tracked.

4. Inspect returned items:

Thoroughly inspect returned items to ensure that they are in good condition and can be resold. If an item is damaged or defective, offer a replacement or refund.

5. Automate the returns process:

Use eCommerce software or a returns management system to automate the returns process. This can help reduce errors, save time, and improve customer satisfaction.

6. Offer incentives for exchanges instead of returns:

YConsider offering customers incentives to exchange items instead of returning them. This can include discounts, free shipping, or store credit.

7. Monitor returns data:

Monitor returns data to identify trends and common issues. This can help you make improvements to your products and policies and reduce the number of returns in the future.

Streamline your returns process

By implementing these best practices, you can streamline your returns process and provide a positive experience for your customers.

Don’t forget that every eCommerce store is different, and your return policy should be tailored to your unique business needs.

With the right approach, you can turn returns into an opportunity to build customer loyalty and improve your bottom line.

Best practices for managing eCommerce returns

If you have any other questions about refunds, returns, or eCommerce, feel free to reach out to LogixGrid staff and we’ll get back to you right away.

Best software for handling e-commerce returns

Brands can handle e-commerce returns by using the e-commerce management system available in the LogixPlatform. This system tracks and fulfils orders, gets your products out the door, and protects your business from risky transactions.

What is PUDO and how LogixPlatform could be used for managing PUDO business

What is PUDO and how LogixPlatform could be used for managing PUDO business

PUDO stands for “Pick-Up and Drop-Off” and refers to a type of service that allows customers to pick up or drop off parcels, packages, or other items at designated collection centres.

This service is often used by e-commerce companies to provide customers with more flexible delivery options, as it allows them to choose a location that is more convenient for them to collect their package, rather than having to wait for a delivery to their home or office.

PUDO services have become increasingly popular in recent years as they offer a more convenient and flexible option for parcel delivery and collection, particularly for people who may not be at home during the day to receive deliveries.

LogixPlatform is a logistics management software that can be used to streamline and automate various aspects of PUDO (Pickup and Drop-off) business operations.

How LogixPlatform Empowers PUDO Businesses:

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PUDO Network Management:

LogixPlatform offers comprehensive tools for managing PUDO networks. It enables businesses to identify and onboard suitable PUDO locations, establish partnerships, and maintain a seamless flow of packages between the distribution centers and the PUDO points.

Package Tracking and Visibility:

With LogixPlatform, PUDO businesses can provide real-time package tracking and visibility to customers. This feature enhances customer satisfaction by keeping them informed about the status and location of their parcels.

Scheduling and Appointment Management:

LogixPlatform allows customers to schedule their package pickups or drop-offs at the nearest PUDO location, eliminating the need for long waiting periods. Advanced appointment management capabilities ensure smooth operations and optimized resource allocation.

Integration with E-commerce Platforms:

LogixPlatform seamlessly integrates with popular e-commerce platforms, enabling businesses to manage PUDO operations for online orders efficiently. The software automatically syncs order details, streamlines the allocation of packages to PUDO locations, and facilitates smooth communication between customers and the PUDO network.

Analytics and Reporting:

LogixPlatform provides robust analytics and reporting features, allowing businesses to gain valuable insights into their PUDO operations. This data-driven approach helps identify areas for improvement, optimize resource allocation, and enhance overall efficiency.

Explore how LogixPlatform can streamline and optimize your PUDO business:

End to end management PUDO logistics :

LogixPlatorm manages End-to-end PUDO (Pick-Up and Drop-Off) logistics which involves overseeing the entire process of getting packages and shipments to and from PUDO locations. This includes everything from coordinating with carriers to ensure timely delivery and pick-up to managing inventory at the PUDO locations themselves.

COD Management Handling :

Logixplatform handles COD management efficiently and securely. It includes features such as automated payment verification, integration with popular payment gateways, and real-time reporting and analytics.

Package Level Visibility :

Logix Platform provides comprehensive package-level visibility in PUDO by leveraging barcode scanning, electronic signature capture, delivery confirmation, and package tracking.

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Reverse Logistics Of PUDO Parcels :

Logixplatform simplifies the process by providing customers with a network of PUDO points, which are locations where they can drop off their return packages. These PUDO points can be located in convenient places such as shopping malls, supermarkets, and post offices. This allows customers to easily return their packages without having to go through the hassle of finding a specific drop-off location.

Integrated with SMS & Payment Gateway :

LogixPlatform integrates SMS with the PUDO system, where customers can receive timely notifications about their package delivery or pick-up. For example, customers can receive an SMS when their package arrives at the PUDO point, or when it’s ready for pick-up. SMS integration can also provide customers with real-time updates about the status of their delivery, helping them stay informed and plan accordingly.


In the ever-evolving logistics landscape, implementing PUDO services can significantly enhance the delivery experience for both businesses and customers. With LogixPlatform’s robust features and advanced technology, managing a PUDO business becomes seamless and efficient. From custom workflows and transportation management to shipment tracking and seamless communication, LogixPlatform empowers businesses to streamline operations, improve customer satisfaction, and achieve greater operational efficiency.

Experience the power of LogixPlatform and revolutionize your PUDO business today. Simplify and optimizer your delivery network to stay ahead in the competitive e-commerce industry. Contact us now to learn more about how LogixPlatform can elevate your PUDO operations.

Why integrating a WMS (Warehouse Management System) is crucial for modern businesses

Why integrating a WMS (Warehouse Management System) is crucial for modern businesses

Integrating a Warehouse Management System (WMS) is crucial for modern businesses because it can significantly improve operational efficiency, accuracy, and overall customer satisfaction. especially those that deal with large volumes of inventory or have complex supply chain operations. A WMS can help businesses optimise their warehouse operations and streamline their inventory management processes, resulting in improved operational efficiency, accuracy, and overall customer satisfaction. Here are some reasons:

Here are some of the ways sustainability is impacting logistics and eCommerce:

1. Inventory Management:

A WMS helps businesses manage their inventory more efficiently by providing real-time visibility of stock levels, locations, and movements. This information helps businesses optimise their inventory levels, reduce waste and improve accuracy. By providing real-time inventory information, a WMS can help businesses fulfil orders more efficiently. This reduces the risk of stockouts and overstocks, leading to improved customer satisfaction.

2. Order Fulfilment:

A WMS streamlines the order fulfilment process by automating the picking, packing, and shipping of orders. This reduces errors, improves accuracy, and speeds up the delivery time. A Warehouse Management System (WMS) can play an important role in order fulfilment by providing real-time inventory information, optimising order picking routes, and automating many order fulfilment tasks.

3. Labor Management:

A WMS helps businesses manage their labour more efficiently by providing real-time visibility of workloads and resource allocation. This enables businesses to optimise their labour utilisation, reduce labour costs, and improve productivity. Labor management refers to the process of managing and optimising the workforce in a warehouse or distribution centre. It involves tasks such as scheduling, time and attendance tracking, performance management, and training.

4. Customer Satisfaction:

A WMS can improve customer satisfaction by providing accurate and timely information about order status, delivery times, and inventory availability. This information helps businesses provide better customer service and improve customer retention.WMS Plays a very imperative role in improving customer satisfaction by providing accurate and timely information about order status, delivery times, and inventory availability.

5. Cost Savings:

A WMS can help businesses reduce their operational costs by optimising inventory levels, reducing labour costs, and improving efficiency. This results in cost savings that can be reinvested in other areas of the business. Firstly, by optimizing inventory levels, businesses can avoid overstocking and understocking of products, which can lead to significant cost savings. This is because overstocking ties up capital in excess inventory and can result in unnecessary expenses such as storage and handling costs, while understocking can lead to lost sales and customer dissatisfaction.

6. Increased Efficiency:

A WMS can streamline warehouse operations by automating processes such as receiving, put-away, picking, packing, and shipping. This can reduce the time and effort required for manual tasks, which can lead to faster order processing and improved customer satisfaction. A WMS can automate the receiving process by scanning barcodes or RFID tags on incoming items, verifying quantities, and updating inventory records.


Integrating With LogixWMS is crucial for modern businesses as it can improve operational efficiency, accuracy, and customer satisfaction. By automating warehouse processes, providing real-time visibility into inventory levels, and optimising resource allocation, a WMS can help businesses improve their overall operations and gain a competitive advantage in the marketplace. WMS can help automate warehouse processes, reduce errors, and provide real-time inventory visibility, which can help businesses optimise their warehouse operations and improve customer satisfaction.Additionally, LogixWMS can provide businesses with Logix Platform to manage their warehouse operations, allowing for better resource allocation and improved decision-making.

Why Every Warehouse Needs Mobility Solution in 2023

The Impact of Sustainability on Logistics and eCommerce
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Today, customers expect warehouse operations to be more efficient and effective as a way to provide competitive pricing and reduce errors. While the battle for efficiency is an endless race, logistics technology solutions like mobile scanning hold an essential place in the efforts of meeting customer expectations.

In the past few years, the use of mobile scanning technology has become increasingly common in warehouses. This technology is now an essential tool for modern warehouses that want to optimise their processes and stay competitive. Here, we will explore the reasons why every warehouse needs mobile scanning in 2023.

1. Increased Efficiency:

Mobile scanning allows warehouse workers to quickly and accurately scan barcodes and RFID tags on inventory items using handheld devices. This saves time and reduces errors compared to manual methods, such as writing down inventory numbers on paper or using stationary scanners. With mobile scanning, users can quickly capture and process data on the go, without needing to carry bulky scanning equipment or wait until they are back in the office.

2. Real-time inventory tracking:

Real-time inventory tracking through mobile scanning is a popular solution for businesses that need to keep track of their inventory in real time. This method involves using mobile devices, such as smartphones or tablets, to scan barcodes or QR codes on inventory items and instantly update inventory records. Mobile scanning enables warehouses to track inventory in real time, giving them an accurate picture of inventory levels and locations. This helps warehouses make better decisions about inventory management, such as when to order new stock or when to move items to different locations.

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3. Improved accuracy:

Mobile scanning technology allows for quick and accurate barcode scanning, which is useful in industries such as retail, warehousing, and logistics. Barcode scanning ensures that the right products are delivered to the right locations, reducing errors in inventory management and supply chain operations. With mobile scanning, warehouse workers can scan items from any angle and in any lighting conditions, reducing the chances of errors or missed scans. This helps ensure that inventory records are accurate and up-to-date, which is essential for efficient operations.

4. Improved accuracy:

Mobile scanning technology allows for quick and accurate barcode scanning, which is useful in industries such as retail, warehousing, and logistics. Barcode scanning ensures that the right products are delivered to the right locations, reducing errors in inventory management and supply chain operations. With mobile scanning, warehouse workers can scan items from any angle and in any lighting conditions, reducing the chances of errors or missed scans. This helps ensure that inventory records are accurate and up-to-date, which is essential for efficient operations.

5. Increased customer satisfaction:

Mobile scanning in a warehouse can greatly improve customer satisfaction by reducing errors and increasing efficiency. Mobile scanning can help warehouses fulfil orders faster and more accurately, leading to increased customer satisfaction. By using mobile scanning devices to track inventory levels in real-time, warehouse staff can ensure that they always have the products that customers need in stock. This can help prevent stockouts and backorders, which can lead to delays and frustration for customers.This is especially important in today’s competitive e-commerce landscape, where fast and accurate fulfilment is essential for customer retention.

6. Multi-platform selling

Multi-platform selling through mobile scanning in a warehouse can be an efficient way to manage inventory and streamline the sales process. With this approach, you can use a mobile scanning device to scan items in the warehouse, which automatically updates the inventory in your sales platforms such as Amazon, eBay, or your e-commerce store. By implementing multi-platform selling through mobile scanning in a warehouse, you can improve your inventory management, increase sales, and enhance customer satisfaction.

Warehouse Barcode Scanning System

A warehouse barcode scanning system is a technology used in warehouses to help with inventory management, order processing, and shipping. It involves the use of handheld devices that are equipped with barcode scanners and software that enables users to scan barcodes on products, boxes, and pallets.

The system works by creating a unique barcode for each product, which can then be scanned and recorded in the warehouse’s database. This allows warehouse managers to track inventory levels, monitor product movement, and manage orders more efficiently.

When a product arrives at the warehouse, its barcode is scanned and recorded in the system, along with its location in the warehouse. As the product is moved around the warehouse, its location is updated in the system by scanning the barcode again. When an order is received, the system can quickly locate the product and generate a pick list, which ensures that the correct products are picked and shipped.

This can be done through a cloud-based system (like LogixPlatform) or a locally hosted platform… although we recommend a cloud-based system so you can have access to data from anywhere, on any device.

In addition to your primary inventory management or warehouse management system, the components of a warehouse barcode system include the following:

  • Handheld scanners to quickly scan items as they arrive, as they are picked and packed, and prepared for shipping;
  • Mobile and web-based applications to access accurate and real-time data no matter where you are in the warehouse or the world.

Benefits of Warehouse Barcode Scanning for Fulfilment Tracking

As mentioned earlier, warehouse barcode scanning systems make every part of the fulfilment process easier.

  • Provide a real-time view of stock levels, even across multi-warehouse environments.
  • Identify items in high demand, make adjustments to purchasing and shipping, and determine if seasonal fluctuations are at play.
  • Reduce picking errors.
  • Ensure items are correctly stored based on information contained in a barcode (e.g., temperature controlled, expiry dates, etc.).
  • Minimise the number of times employees handle stock by ensuring the correct item is picked every time.
  • Reduce the time (and cost) spent processing returns by getting items back on the shelf and reconciling inventory quickly.
  • Provide visibility into order shipping and tracking for customers.

The Appropriate Warehouse Scanning Solutions for Mobile Barcode Scanning

LogixPlatform offers cloud-based and mobile solutions, with mobile applications to scan shipments the moment they arrive at your warehouse and can track products through the inbound process. You’ll also be able to use mobile applications to guide your warehouse employees through each day’s pick, pack, and shipment process to ensure that every order that goes out the door is 100% accurate.

LogixPlatform warehouse scanning solution includes:

  • Compatibility with your current warehouse management system
  • User-friendliness and ease of use
  • Availability of necessary features such as barcode scanning, real-time inventory tracking, and reporting capabilities
  • Customization options to fit your specific business needs
  • Reliability and stability of the software
  • Affordability and return on investment

To learn more about the benefits of a warehouse barcode system, check out our case study on Warehouse & Delivery Management System.

If you have questions about barcode systems and how they can benefit your business, reach out to our team or request a demo.

The Impact of Sustainability on Logistics and eCommerce

The Impact of Sustainability on Logistics and eCommerce

Sustainability is becoming an increasingly important consideration in the logistics and eCommerce industries. The pressure to reduce carbon emissions and minimise the environmental impact of these industries is growing, and companies are beginning to recognize the benefits of adopting sustainable practices.With the increasing concern for environmental sustainability, many companies in the logistics and eCommerce industries are feeling the pressure to reduce their carbon emissions and minimise their environmental impact.

Here are some of the ways sustainability is impacting logistics and eCommerce:

1. Green Transportation:

Logistics companies are exploring ways to reduce their carbon footprint by adopting greener modes of transportation such as electric vehicles, hybrid vehicles, and bicycles. This not only reduces their emissions but also helps them save on fuel costs.Logistics companies are increasingly adopting green transportation options, such as electric vehicles, hybrid vehicles, and bicycles, to reduce their carbon footprint and save on fuel costs.

2. Sustainable Packaging:

eCommerce companies are increasingly using sustainable packaging materials such as biodegradable and compostable materials, as well as reducing the amount of packaging used. This reduces waste and also helps to reduce shipping costs. E-commerce companies are increasingly using sustainable packaging materials, such as biodegradable and compostable materials, as well as reducing the amount of packaging used, to reduce waste and shipping costs.

3. Circular Supply Chain:

Companies are starting to implement circular supply chain models, where waste is minimized and resources are kept in use for as long as possible. This involves reducing waste, reusing materials, and recycling products at the end of their life cycle.To achieve this, companies may implement a range of strategies, such as designing products for durability and reparability, using renewable or recycled materials, and creating closed-loop systems where waste from one process is used as a resource in another.

4. Carbon Offsetting:

Some logistics and eCommerce companies are offsetting their carbon emissions by investing in carbon reduction projects, such as reforestation or renewable energy projects.Projects that are commonly supported by carbon offsetting initiatives include renewable energy projects, such as wind or solar power, as well as reforestation and afforestation projects, which involve planting trees or other vegetation to absorb carbon from the atmosphere.

5. Green Warehousing:

Warehouses are a significant source of emissions, with energy consumption being the largest contributor. Companies are adopting sustainable warehouse practices, such as installing solar panels, improving insulation, and using energy-efficient lighting and heating systems.To address this issue, companies are increasingly adopting green warehousing practices. This can include installing solar panels to generate renewable energy, improving insulation to reduce energy loss, using energy-efficient lighting and heating systems, and implementing recycling programs to reduce waste.


Sustainability is having a significant impact on the logistics and eCommerce industries, as companies recognize the importance of reducing their carbon footprint and minimising their environmental impact. By adopting sustainable practices with LogixPlatform, companies can not only reduce their environmental impact but also improve their bottom line by reducing costs and increasing efficiency.