Customer is the base of building a business and in this competitive market, service to the customer is the most important thing. There are several companies which have fallen down because of their poor customer service but that has become traditional now. Customer buy products later, first keep inquiry about post service. Different clients would have different mind set and instances about doing business, nonetheless a solution is required which would bring a new way of selling and giving support to the customers.

What would be the revolutionary way giving client support and gathering clients?

Introducing PULSE which can invite all the customers on a single platform though each and every customer would have been treated with same priority.

Pulse is a comprehensive application which ensures customer satisfaction by providing an adaptable and wieldy customer service solution. Pulse will help users to improve business network without disrupting it.

Pulse application comes up with an extra ordinary help-desk solution for the customers, which includes support ticket system, live chat. This Application helps business to engage all the customers over a digital click increasing efficiency and productivity.

Pulse allows checking out product catalogue with prices where user can create an order online having well-spring information about products and live 24 hours support system makes it easy to deal with and ensure the explicit business communication.

Pulse enables access of multi account login though one mobile phone where there are options to add products into the server and live chat tool to get support instantly.

Pulse application is a user friendly which automatically calculates cost of units and shows every order instantly in an invoice form. Every product can be demonstrated with full description with images and developed with deep knowledge of customer relationship management and core sales concept.

LogixGrid provides solutions for enterprise mobility to maximize the potential of their services by enabling business transformation and effective customer engagement. Mobile technologies has been expanding at an rapid pace. Mobile solutions can optimize business processes and generate new business. Mobile solutions also helps in Maximizing productivity and business by continuous access to enterprise information, anytime, anywhere.

LogixERP is a Cloud based ERP designed specifically for the logistics. ERP comes with various integrated modules which enable end-to-end management of logistic business.

Every organization is the ERP is classified based on their primary business – Courier; Transportation; Warehousing; Freight Forwarding. Based on the business different modules & features gets auto-activated in the ERP.

So whatever is your logistic business, LogixERP is ready to manage it.

Lots been written & predicted; how Cloud is re-shaping the business. Cloud is no longer seen as a cheap alternate, its now actively receiving focus from CIOs & CEOs. Small & Medium business (SMB) were the early adopter of Cloud products and still the biggest. From SMB Cloud offers easiness to have state-of-the-art IT infrastructure managing their business.

As per study conducted by Oxford Economics 79% of respondent feels Cloud apps will increase their productivity, 69% feels Cloud apps will bring Innovation & Speed to their processes.

Companies across globe are equally vocal that Cloud has made IT a strategic partner of the business. With Cloud deployment companies are realizing the competitive-advantage gains through improved innovation and collaboration.

If you exploring how Cloud could be adopted in your company, Submit your details LogixGRID Cloud consultants will analyze your requirement to come with a customized solutions for your requirement.

Mobility With Cloud :

Till 2011, Cloud was considered to be a marketing hype and not much of companies were interested in it. However, lately companies has started realizing the benefits that cloud products will bring to them. Cloud based products offer benefits like Cost Advantage, Visibility into Cash Outflow, Quick Turnaround, Internal IT Operations Effectiveness etc.

Cloud products are giving company competitive advantages with their capability to analyze large data, communicate with multiple systems. As per the Study conducted by IBM [study] companies adopting cloud products reporting nearly double the revenues and profit growth of those that are more cautious about using cloud.

Cloud promise a lot of innovation to Logistics industry. The Biggest advantage cloud products brings to logistics is “Connectivity”. Cloud solutions could bring full Supply-Chain to a single platform and easily take-away the chaos; manual intervention of multi-vendor/multi-department coordination. As mentioned by Tom Boike, vice president of supplier management with UPS “With Cloud the benefits are substantial. Cloud technology can enable better networking throughout an organization, as well as across supply chains. It can provide a higher level of connectivity and visibility – essential qualities for complex global operations.” [link]

Logistic companies across globe have successfully migrated to Cloud based Transport Management System (TMS).

2. Benefits offered by Cloud TMS :

Be Current And Upgrade To Latest Version : Upgrading software is necessary to remain supported and competitive in business. Delaying the upgrade actually adds to more cost. Cloud based offerings can take care of cost and upgrade issues to a large extent. Moving TMS to a cloud service provider enables companies to be current with latest technologies and more importantly takes away the pains of upgrades, hot-fixes, patches, bugs and support issues.

Low Entry Cost : Companies need not buy long term licenses, support and continuous upgrades. With Cloud TMS, companies pay based on number of users using the system. Subscription based model provides greater flexibility of adjusting the cost as per usage. With low entry cost, companies saves a Big amount in adopting Cloud TMS – thus minimizing the risk of migration from existing TMS to Cloud TMS.

Inter-Connectivity : Cloud TMS comes with various connector to be connected with 3rd party solutions. These connectors help logistic company to have auto-syncing of data across vendors, customer & supplier system. Cloud TMS comes with various Mobile applications which makes logistic companies more competitive as they are always connected anytime, anywhere.

Effective Internal IT operations : A cloud offering typically provides all the services which internal IT department offers to business in order to maintain the business continuity. With cloud, IT can now spend more time and energy and focus on more strategic tasks driving business benefits like innovations, monitoring KPIs, BI reporting etc.

Computer system has always been the backbone of the logistics. In last century, since logistics has gain attention of business across industry, IT has always been a integrated part of it.

As the technology has advanced Logistics is always in front-foot in adopting latest technologies. Customer’s requirements expressed whether in terms of reliability, transparency, flow, payments, and international connectivity have put some tremendous pressure on logistics companies to innovate their services using IT.

Cloud Computing & Mobility has taken IT adoption in logistics to another level. Mobile technology has created a virtual logistics landscape where people and products move without limits – around warehouses, facilities, networks and the world – transforming customer relationships and business operations.

The typical logistics applications include Enterprise Resource Planning (ERP), Warehouse Management Systems (WMS) and Transportation Management Systems (TMS).These applications represent standardized processes that should focus on accuracy, consistency, economies of scale and efficiency. Cloud based logistics software various advantages which were not available with traditional softwares. Cloud based Logistics ERP/TMS/WMS offers –

Be Current And Upgrade with latest technologies : Upgrading software applications is necessary to remain supported and competitive in business. Delaying the upgrade actually adds to more cost. Cloud based offerings can take care of cost and upgrade issues to a large extent. Moving ERP to a cloud service provider enables companies to be current with latest technologies and more importantly takes away the pains of upgrades, hot-fixes, patches, bugs and support issues.

Low Entry Cost / Capital Cost Saving : Further, in majority of cases, on-premise model is under-utilized as businesses maintains extra capacity to take care of future demand, spikes and month-end processing etc., which leads to lower utilization and thus increased cost. A cloud service provider uses economies of scale in shared resources mode, resulting in a win-win situation for both – cloud ERP providers and users.

Pay as you use : Companies need not buy long term licenses, support and continuous upgrades. With cloud, companies pay based on number of users using the system. Subscription based model provides greater flexibility of adjusting the cost as per usage. A subscription based model can be opted which would be billed per month based on usage – number of users, duration, transactions etc. In essence, this moves a sizable capital expense to operating expense, providing greater flexibility and streamlines case flow.

LogixERP is a 100% Cloud based logistic solution which offers integrated TMS, WMS & ERP.

LogixGRID Technologies come-up with 2 innovative Android based mobile solutions (Pickup Manager & Mobi Delivery) for managing field boys in eCommerce, Express & Courier companies. Managing field boys will become lot more easier with LogixGRID Mobile apps. Both applications are developed on LogixGRID Technologies proprietary Mobile framework, giving them the power to be customized to any specific requirement of an organisation and be able to integrate with any online ERP system.

1. MobiDelivery :

MobiDelivery offers tools required for managing last-mile delivery operation. Integrated with LogixERP, it provide seamless exchange of information between the back end office and delivery boy. Delivery boy will be able to use the app for –

• Receive details of deliveries schedule for the day
• Take customer receipt using e Signature
• Manage COD collected
• Geo tracking of delivery boy

2. Pickup Manager :

App for managing pickups requests. Pickup Manager comes with back end dashboard which provide LIVE tracking of every pickup requests received and its execution. The system could integrate with 3rd party website, mobile apps for getting details of pickup requests. eCommerce logistic companies could use the system for vendor pickups or reverse pickups.

• Auto-assigning of pickup requests based on pin code
• Centralized monitoring of pickups executed across different offices
• Auto-alerts to pickup boy on availability of new pickups
• Daily email to manager on day’s progress

LogixERP is been developed in close coordination with active industry players, the logistics ERP solution addresses the most complex issues faced by companies, whether big or small. Its only few of the web based business solution available globally which can runs on PC and Mobile.

LogixGRID Technology, a company founded by team having extensive prior work experience with companies like Google, CISCO & Juniper, and other with management experience gained from working in India’s leading Transport and Express companies. Company, with a rare insight into the Transport & Logistics industry is into the development of innovative solutions which are based on Cloud Computing and Mobile technologies.

LogixERP is the flagship product launched by the company. The ERP has been developed for managing all the activities performed on a day-to-day basis in a transport company. It integrates and streamlines transportation planning, executing, freight payment, and business process automation on a single application.

Key Features :

MobiDelivery offers tools required for managing last-mile delivery operation. Integrated with LogixERP, it provide seamless exchange of information between the back end office and delivery boy. Delivery boy will be able to use the app for –

• Access anywhere, even on mobile.
• No capital investment required in software or hardware.
• Lowest cost of ownership. Pay for only what you use with no monthly commitment.
• Multi-lingual & Multi-currency support.
• Application become more intelligent everyday. The system learn from each transation and makes future judgement based on previous transactions.

With the availability of the ERP on SAAS (Software As A Service) model, its very favourable for SME companies to adopt it. And already companies in US, Middle-East & India are using the ERP for managing their business.